Tutor
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2 Messages
Troubles with Closed Caption
A few days ago my closed captions, which are ALL set for 'auto' suddenly switched to Spanish. I went in and changed language to English, doesn't help. About the same time, many of the programs I know are CC suddenly aren't showing up at all. I didn't reset anything, but I went in and changed everything back to default, then tried to force English once again. Closed captions are not showing up at all on broadcast network prime time shows, movies on TMC, Starz, etc, shows I know are indeed CC. The ones that do show up seem mostly be in Spanish. Is there something else I can do to reset everything back to factory settings?
DIRECTVhelp
Community Support
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255K Messages
7 years ago
Hello TxLady61
You can try to restart the recevier and check other receivers in the home to see if the same problem is occurring (if you do have other receivers). If the others are not experiencing the problem, it may just be with that one receiver and a factory reset of it should take care of the problem.
-AT&T Community Specialist
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