Tv outage-credit's to customers

Obviously they have no way to know who was out. Mine was working after 1am and working at 11am.

I doubt they'll do anything for just a few hours, although I threatened to cancel a few months ago and they gave me $20 off for a full year. If you mention the recently-resolved TEGNA outage, that may help, although you may have to pretend you live in one of those cities. That should be good for $10 or so.

Not to go down a rabbit hole here, but 7pm to 10am is more than few hours. When I advised i was leaving after 22 years of service i was offered $20 off for 1 months, ridiculous! Then to find out you received $20 for a year, SMH! Either way i will call, ask and advise like i said in the other post, the inconvenience of a whole family home on MLK day with a -30 wind chill outside, would been a great day to wake up turn the TV on and have a coffee...... instead i had to turn to my Roku TV and the apps i had for some entertainment. 

Baseball is back, i appreciate your response and will give them a holler to see if they will hook us up at all, if not its unfortunate to say i may be moving on.

My U-verse has been out for 24 Hours! Can't reach a Rep by phone, Chat Service on Web Appl is also down, and can't report my disruption on my account.  Not a single update on AT&T Website ... This is ridiculous !!!

@Shadowman18738 

Most companies, AT&T included, have their regular billing department, but also have a retentions/cancelations department. The second department is who I always talk to...they have access to special offers that the regular billing people might not even see.