TV Picture Freezing

Im having the same issue and have restarted the receiver and gateway. 

We only see it happen on Fox News - and often during commercials.

This is happening every 20 minutes or so.  We have reset and relaoded our internet several times.

Very frustrating

Same here.  Who do you call?

 I too have this problem it happens on all receivers ,wired and wireless ,the reboot is not even a temporary fix ,the 800 # just wants to reboot from ATT's end ,but that did not fix it either ..I had the install on 12/29/18 and have had this problem along with the lose of audio ,we have had 2 repair techs ,and an outside tech ,they replaced at bad connection at the pole ,then found a problem 3,000 feet upstream from my pole and fixed that ,also he unhooked the pot that should have been unhooked during install ,then the outside tech removed a bridge tap , all of these fixes were going to be the resolution ,but the problem still presents itself randomly ,not reproducible by user today's date 1/10/19  waiting on yet another service call .. How do all these problems make it past the point and time of install ? Any help would be appreciated ,,,,,, THANKS IN ADVANCE

We had u-verse installed on 1/12/19 and by the next day we noticed that no matter what channel we watch the tv freezes up.  It's happening several times a minute!  I called CS and tech support reset the receiver and internet.  I thought the issue was fixed, but it started happening all over again.  Tonight is the worst!  Trying to watch the football playoff games and it's been very annoying!  I am going to call and request a new receiver.  Maybe they gave us a remanufactured receiver.  If they can't fix it, I'm finding another provider.

 3 1/2 weeks after install and 5 service appts later ,now ATT is blaming my T.V.s (Vizio 2 smart ,1 not smart ) This is Odd because these are the same T.V. s I had with old provider , they were not an issue there ,GOOD LUCK  

 I just love  their solutions, trouble shoot yourselves or set a service appointment ,if you don't set an appointment ,they consider it fixed,, Also the trouble shooter ALWAYS says reboot ,gateway and or set top box ,like customers don't know to do that already    

If they do read them ,they will not admit it,nor will they comment ,so yes we are just blowing in the wind ,good luck

Basic trouble shooting ,is correct, the answer there is always reboot  G/W or STB ,just a basic answer for basic problems ,these reboots are just a temporary fix, for a permanent problem  

Wi-fi interference - if you are in an apartment or condo too many wi-fe signals

I have this problem with Directv.  It looks like this is a common problem with U-verse.  Is there a solution for this freezing problem on Directv?

I have had the same issues, freezing, often followed by pixelation. The streaming version of the same content is not affected. For example if I switch to My Amazon Fire Cube, and go to HBO GO and watch the same content that is freezing on a UVerse HBO channel everything is fine. After our second DVR box died AT&T insisted they had to replace the gateway as well as the DVR in March 2019. We went over 3 years without these issues and they have not been able to fix this for 3 months, even replacing the DVR again. I plan to cancel the UVerse service as soon as I have an antenna installed on our roof.