Tutor
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9 Messages
TV service goes down
I get the message that my connection is "lost", and I need to reset the router at least twice a day. I will do the restart and the tv will come back. I tried talking with tech support about it and they sent me a new router to replace the older one I had. But, it does the same thing. I can't call tech support again and have them go through all the same stuff again. I'm afraid I would loose it. They end up resetting the router, which is what I do twice a day, and they tell me the problem is fixed. Does anyone else have this issue, and what have to tried to do about it?
DIRECTVhelp
Community Support
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255.1K Messages
7 years ago
Hello @donmolinari,
With your U-verse connection being lost, it will definitely pause your entertainment within your home! We can go over a few things to help you with this.
There are some self-service troubleshooting steps to try other than what you have attempted so far. Please visit our Troubleshoot & Resolve Tool. Here, you choose U-verse TV > then choose the appropriate topic. You can follow this troubleshooting flow to determine the best resolution for your issue! If it is a U-verse Internet concern, you are able to troubleshoot from there as well.
You can visit this link for tips on troubleshooting internet connections. If it is an issue with your modem, please review this article. You can troubleshoot your U-verse TV here and view popular topics here. To review the U-verse TV receiver steps, click here.
I hope these articles and links help! If you need further help, please feel free to contact us back. Have a great day!
Adam, AT&T Community Specialist
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