Unable to login to U-verse App

We'd love to help you with your streaming app, @btp49er.

Did you try using another device? Are you sure you're using the correct ID? To make sure you're using the correct member ID to sign in, please find your User ID now.

We also suggest that you clear cache on your device, update browser or device operating system, uninstall the app, restart the device and then reinstall the app to see if that helps.

You can also view this great forum article to get tips on how to troubleshoot AT&T U-verse app not working.

We're here if you still need help.


Yetty, AT&T Community Specialist

So turned out I did not have another user ID. I used the chat feature and talked with a AT&T rep and they walked me through creating a new Member ID, which is an att.net email address. This email address is now linked to my account, and I had to use this as the username to successfully login to the UVerse app. I am now able to login to the app.

I have an email att.net address and still can’t login. Help! This has gone on for 2 weeks. Have uninstalled installed, cleared cache, everything and no go. 

Have tried everything for 2 weeks. Even called tech support and sucked another hour out of my life with no positive results. Help!

Hi, @Lm2251, thank you for reaching out about the U-Verse app.

We're aware that some customers are unable to sign in to the app and are doing our best to find a resolution.

We ask for your patience while we work to get the app back up and running.

If you need help with anything else in the meantime, just let us know.

Thank you for contacting the community forums team.

Aminah, AT&T Community Specialist

I am also having the same issue. Prior to a week ago (or so) everything was fine.  Going into uverse app on android yesterday, I was asked to login and it will not accept my @att.net email address username and password. These same credentials work fine when accessing att.com, and when authenticating my uverse account from within NBC Sports app and the Foxnow app. I have reinstalled the app, cleared the cache, etc., all to no resolution. I have also sucked an hour of my life trying to talk to phone reps who were no help at all. This needs to be fixed. Escalate it to the proper level and GET IT FIXED!

Still down. After another 40 min. the tech answer is still trying to resolve. This has been over 2 months and we continue to pay without these promised services. Do we get a credit? Why is this taking so long? 

Also, getting through the phone tree and having to repeat the story at least twice is frustrating

OK @ATTHelp or Aminah, AT&T Community Specialist, or whoever may be listening... How much patience do you expect us to have? We are paying for a service and not getting what we are paying for.

@sloopy777 

Another path that has worked for some is to create a subaccount and using those credentials to login.  

Thanks for the tip, but did not help having and using an alternate user. I did another uninstall/reinstall today, and my credentials that didn't work yesterday now work. @Lm2251 - give this a go...

Frustrating, to say the least.

Just tried. Uninstalled app, turned off iphone, restarted, reinstalled Uverse app and same error message. Ugh