Contributor
•
2 Messages
Unable to Stream from Uverse Fire TV App on Insignia Fire TV Edition.
The Error message I get is
Error from Internal Player:
com.quickplay.vstb.plugin.player:
9210/
NexPlayerListener.onStatusReport()
msg=NEXPLAYER_STATUS_REPORT_
VIDEO_GET_CODEC_FAILED(com.qu
ickplay.plugin.player.nexplayer:10203)
(com.quickplay.vstb.core:1404) – see internal error for the detail.
Contacted Fire TV Customer service, they have mentioned this could be an update related issue with the app itself.
nervelessness, they have escalated the issue on their end and recommended to contact you guys as well.
Factory reset my Fire TV Edition insignia TV thrice already. The App works on my other Fire TV Sticks.
DIRECTVhelp
Community Support
•
255.1K Messages
5 years ago
Hey, @AmazonianSika.
Thanks for reaching out. We'd be glad to help you stream on your Fire TV.
Since factory resetting the TV itself had no effect, we'd recommend first rebooting your gateway, and then restarting your U-verse receiver afterwards, specifically in that order. To reboot your U-verse receiver, press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress.
Let us know if this helps!
Ramses, AT&T Community Specialist
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