Contributor

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1 Message

Wednesday, December 4th, 2019 4:36 AM

unable to use the remote feature in the uverse tv app

i currently have a galaxy note 9 and just got uverse tv not even 5 days ago and according to the app it was last updated on July 15th, 2019. the app version # is 6.2.5.0111. any ideas as to why i'm unable to use the remote feature in the uverse tv app?

ACE - Professor

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1.5K Messages

5 years ago

@mickwgg1 

Hello,  for completeness, indicate the version of Android on the device so others with similar setup can offer their input.  

As security on these devices continue to garner more attention, things like explicit permissions and overt trust must be established which drives changes down to apps.  Also based on the Apple experience, and despite the beta cycle in place, it took att an extraordinary amount of time to update the Uverse app.  

Contributor

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2 Messages

5 years ago

I was told to make sure I had the latest update, which was Version 6.2.3.
It finally worked for me. There are still glitches and bugs to workout.
Like the romotes jumping offline, but I just resync and it will work again.
At least I finally have access, because the standard remote, is minus a LOT
of features that other remotes have had for quite sometime. Hope this
helps!

ACE - Professor

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1.5K Messages

5 years ago

The OP is asking about Android.  Different.  


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