Contributor
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2 Messages
UVERSE and internet freezes when phone rings
Uverse TV and internet freezes and looses signal when my home phone (non-UVERSE) rings. Also the phone rings only once and the connection drops; sometimes the caller gets a fax tone.
I have had Uverse for 5 years. The issue started a couple of months ago. Gateway was replaced. We have two TVs connected to gateway via coax.
JefferMC
ACE - Expert
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36.9K Messages
11 years ago
How is your Residential Gateway connected to the NID, where the line enters the house, and do you know if/where you have filters installed?
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apcarlos
Contributor
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2 Messages
11 years ago
Filters are installed in the box outside the house. The gateway is connected to the outside box via coax cable. What is NID.
I reported the issue to AT&T this morning; someone will come out next Friday.
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