Contributor
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1 Message
U-verse App freezes, constantly spins and has major missing channels
Hi I just moved from spectrum to ATT. I was adamant that I relied heavily on the app as there are no TVs in any of the bedrooms.
first, I get the spinning circle every 5 minutes or so, the screen freezes and the volume cuts in and out so I miss big chunks of what is said. I’m missing major channels like TLC, discovery ID, Hallmark and others. I had been able to watch Hallmark then one day it changed and no longer able to watch. It’s so frustrating that I usually watch Hulu or Netflix. Also cannot watch recorded shows (another thing I could do with spectrum). It’s very disappointed and I’ve basically given up. Any suggestions?
DIRECTVhelp
Community Support
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255K Messages
5 years ago
Hello @Polvado63,
We understand that you're having trouble with your U-verse app freezing. Don't worry, we can help with that.
Have you tried reinstalling the app?
Do you have a good internet connection when trying to stream on your device?
Also, take a look at this page that will help with troubleshooting your app. Please let us know if that helps.
Charles, AT&T Community Specialist
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