Contributor
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1 Message
U-verse freezing every couple of minutes
Both our wired and wireless receivers will freeze for 2-3 seconds every 3 minutes or so. We have tried rebooting both receivers & continue to have the same issue. This has been occurring since we began our new service. Our previous service location was directly across the alleyway from where we currently live and we never had this issue in the 4 years that we lived there. What can be done to resolve this?
browndk26
ACE - Professor
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839 Messages
6 years ago
Try unplugging your dvr and gateway. Plug in the gateway and wait until it has all green lights. The plug your dvr back in. That should fix the problem. Check that all cables at the gateway and stb’s are securely connected (including the green or red cable from the wall outlet or ONT).
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donte0608
Tutor
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10 Messages
6 years ago
Same problem for over 5 months, 3 technicians 3 modems and 2 DVR... I guess once ATT brought Time Warner UVerse connection went down.
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