3 Messages
Uverse On Demand Sound cutting out
We have Uverse TV. Yesterday we rented a movie through OnDemand. When we started watching it, the video feed was fine but the sound continued to cut out for minutes at a time all throughout the movie. We tried rewinding, thinking it was buffering but that didn’t help. We tried that a few times. After spending 75 minutes on the phone with AT&T and having them upgrade software in our modem we thought the problem was resolved. NOPE….still getting intermittent sound. Only with the OnDemand movie - regular TV programming is fine.
This happened a few months ago as well. Happens on both Tv’s - one with a wired box and one wireless. Any help or suggestions appreciated. So frustrating!
DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
Hi @Ascohoon,
Thanks for reaching us.
We understand your concern with regard to U-verseTV. Let's get the help you need.
We recommend that you Troubleshoot sound problems on U-verse TV and also you can learn how to fix sound issues on your TV and other helpful tips.
Also, you can utilize our Trouleshoot and Resolve Tool, where you can sign in for faster troubleshooting and diagnostics, customized solutions and updates on issues in your area.
Let us know if this helps! If you have any other questions, please feel free to reach out to us.
Thank you,
David
AT&T Community & Forums Specialist
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Ascohoon
3 Messages
10 months ago
I tried this last night and it gave me an error message and said to call customer support which I did and spent 75 minutes on the line and the problem didn't get resolved after all. But, I'll try it again and see if it works this time.
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DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
We appreciate that you've tried troubleshooting the issue @Ascohoon.
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you,
David
AT&T Community & Forums Specialist
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