Uverse Online Error Code QP1507

Hi MIUser & dzar,

Thank you for making us aware of this issue, we will begin investigating further. Please send us a PM at ATTU-verseCare and include your account, and phone number to be able to gather more information and help you resolve this.

ATTU-verseCare

I get QP1507 errors on the pay stations but the free network stations seem to work. This is true for my smart phone and my tablet. This feature obviously doesn't work and AT&T should delete it from their advertisements and can the app.

It could be an account problem, the app does work, at least on my device.

You might want to try clicking this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your playback issue. You can expect a reply via return PM (the blue envelope   in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

Thanks so much! I'll try the PM route.

@sxayavong09 - Magic eight ball says what channel what devices what do you subscribe to.

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@reholli wrote:
...Many U-verse channels are not viewable on rooted devices....

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I do not know that this statement is true, though it would not surprise me.  There are other possible restrictions, such as screen size, whether you have the device connected to a TV via HDMI.

You might be onto something with the rooted devices. I do notice a difference between my rooted Samsung Galaxy S7 (SM-G930F) and my stock Samsung 10.1 2014 Edition Note Tablet. In summary the Note Tablet does not get the QP1507 errors. However, there are still some errors such as NL1007 (ch1004) and DI0005 (ch1007). I don't get these errors on Apple devices.

Also, I wonder why my rooted GS7 gets many QP1507 errors, but some channels work fine. For example, checking the 1200 channels the GS7 works on 1215 (msnbc), 1216 (cnbc), 1265 (NGC) and 1266 (NGW). It gets QP1507 errors on channels 1202, 1203, 1207, 1208, 1210, 1211, 1221, 1225 and 1255. If rooted device was the culprit for this error shouldn't it be expected to get errors on all channels??