Contributor
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1 Message
U-verse online error message
When I try to watch U-verse online, I often get an error message that says,
We apologize for the inconvenience. If the problem persists
please visit our AT&T U-verse Support page for further troubleshooting.
Details: An error occurred trying to play the video.Try Again Error Code: 3.8"
I've talked to tech support and they say it's a flash player issue, but mine is up to date. It seems to happen on certain networks and not others. I can't watch Spike, Showtime, Starz, WE to name a few, but can watch HBO, Fox, and ABC. I have access to all of these channels on my TV, but keep running into this error code on my computer. Anyone else having the same problem or have any better trouble shooting ideas than AT&T telephone support?
Thanks!
Accepted Solution
Official Solution
DavidCS
Community Support
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254 Messages
11 years ago
Hi Visitor01,
I am not sure what was causing nh_0402's issue, but here are some things that were done to fix others accounts
Also, here is an article that goes over the error codes a little more in detail.
Hope one of these helps resolve your issue. Let us know how it goes.
-David T
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DavidCS
Community Support
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254 Messages
12 years ago
Hi nh_0402,
I apologize about the inconveniences with the U-verse online site. Hopefully, it's a n easy fix, but I will be glad to work with you until we get this fixed.
When you access U-verse online, what browser are you using to access it?
Have you tried with other browsers?
Do you have this issue when you try another device?
-David T
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rosahaggerty
Contributor
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1 Message
12 years ago
i too have the same error 3.8 and no one at at&t has been able to assist me. I've spoke with over a dozen technicians and gotten no where. I've reinstalled browers, updated silverlight, upldated my flash player and i still have the same error 3.8
using a macbook pro
using browers chrome, safari and firefox are none are working....at a loss
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DavidCS
Community Support
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254 Messages
12 years ago
Hi rosahaggerty,
I apologize for this inconveniences, but I would be glad to look further into this for you. I will be sending you a private message to gather some more information, so be on the lookout for it.
-David T
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stuckyn
Contributor
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1 Message
12 years ago
I am also having this problem. I am also using a Macbook Pro. I have tried Safari, Internet Explorer, Firefox, and Chrome. But I seem to only be having problems with watching movies, not TV shows
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DavidCS
Community Support
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254 Messages
12 years ago
Hi stuckyn,
I apologize for the issues you are having with U-verse online. I would be glad to investigate your issue further.
Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Keep an eye on the
In the meantime, let me know if you have any other questions or concerns!
-David T
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vgvg
Contributor
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1 Message
12 years ago
I'm also having this problem...
Am on a Surface Pro. Using Windows 8.1 and latest Java Silverlight, flash, etc...
Thanks for your help.
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JefferMC
ACE - Expert
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36.9K Messages
12 years ago
It is especially important to note which channels you are having problems with, and whether or not the problem is intermittent or continous. There are several different players in use depending on the which content provider is responsible for the channel. AT&T has done a nice job of providing a single menu/selection screen, but behind the scenes, it must be anything but simple.
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vinrossgmailcom
Tutor
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3 Messages
11 years ago
I am having issues viewing Showtime, Stars. Can watch HBO and other channels. Started several days ago. ATT customer is useless. Does anyone have any suggestions?
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JefferMC
ACE - Expert
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36.9K Messages
11 years ago
Showtime uses a Silverlight based player. Do you have the most recent version of Silverlight installed? What messages (if any) do you get? What does happen?
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netsurfr
Contributor
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2 Messages
11 years ago
Same problem here: Can't watch Showtime via Uverse Online using Windows 7 w/ IE10 or Google Chrome. Have latest versions of Java, Flash & Silverlight. ATT Customer Service can't help either.
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db821arc
Scholar
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17 Messages
11 years ago
I have not had any problems. As far as Showtime you do know you can watch showtime through their own service Showtime anywhere and they also have a live feed of Showtime. Also all of the premium channels which is mostly what I watch has their own site where you can watch their progamming. So most if the time I use their sites rather then Uverse.
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ATTU-verseCare
Community Support
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865 Messages
11 years ago
Hi,
We apologize about all the inconveniences but vinrossgmailcom was able to find something that may help out.
vinrossgmailcom wrote:
Although I had the latest Microsoft Silverlight version I decided to uninstall and re-install it.
This helped resolve their issue, and hopefully, it will help resolve everyone elses.
-David T
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netsurfr
Contributor
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2 Messages
11 years ago
Uninstalled & Reinstalled Silverlight & still have the same problem.
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jack14680
Contributor
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1 Message
11 years ago
Same thing here. Have done all the troubleshooting. Various browsers, Mac/PC laptop desktop, wired & wireless connections. Deleted cookies, reinstalled programs, on & on & on....... Had AT&T rep out today. Switched modems - no change. However, I am able to use my iphone on the wireless network and play a Starz series. Detail regarding Starz: on my computers I can play Starz movies & not original series. We just moved and had our Att service relocated to new address & this is when it all started. The tech that came (after hours & hours of phone tech support) was confounded, called his techie at Att, still no answer to this problem.
Att, please figure this out. You may email me and get my contact info & I am willing to be the guinea pig to try things out - lets just get it fixed!
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