New Member
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1 Message
Uverse picture freezes
U-verse tv picture has been freezing in spurts for over a month now, rebooted all boxes, still does it, also sometimes the voices do not match picture
New Member
•
1 Message
U-verse tv picture has been freezing in spurts for over a month now, rebooted all boxes, still does it, also sometimes the voices do not match picture
DIRECTVhelp
Community Support
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255K Messages
5 years ago
We're happy to help, @navyvet68.
We see that you've tried resetting your receivers to fix the freezing and audio issue.
We suggest using the Troubleshoot & Resolve Tool to run diagnostics on your service and find the source of the freezing. Be sure to sign in so that the troubleshoot options are specific to your service.
If you need further assistance afterward, just let us know.
Aminah, AT&T Community Specialist
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