U-Verse program guide failure

Reboot the DVR and/or the receiver.

Did that but no joy

We can help you troubleshoot the program guide, slamdunc.

Since rebooting didn't help, as skeeterintexas suggested, try performing a non-disaster recovery on the receiver.

1. Unplug the receiver or DVR power cord from the wall or back of the box

2. Wait 10 seconds

3. Plug in the receiver and DVR

4. When three white dots appear on the screen, unplug the receiver/DVR again

5. Repeat this process two more times

6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If that doesn't help, you can perform a disaster recovery. This will cause you to lose all pre-existing data such as recordings, parental control settings, and aspect ratio settings.

1. Hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR

2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys

3. If the gear on the TV screen appears, wait until completion

4. If the gear on the TV screen does not appear, repeat the disaster recovery process

Lastly, you can use the Troubleshoot & Resolve Tool on U-verse TV to run diagnostics.

Let us know if you need further assistance.

Aminah, AT&T Community Specialist

Keep in mind that the disaster recovery will delete all your recordings and personal settings.

Rebooting the DVR finally worked - it just took about 20 minutes. Thanks for the help.

Glad to hear it, slamdunc.

Thanks for visiting the AT&T Community Forums. Feel free to reach out again in the future.

Aminah, AT&T Community Specialist

Its an issue

Let me know if its resolved

Happy to help, spiderman10.

If you're having the same issue as the OP, use the troubleshooting options available in the thread. If you need further assistance, let us know.

Aminah, AT&T Community Specialist

Open guide for 2 minutes.  After two minutes, with guide still open push and hold fast forward and make it go past 24 hours from current time.   ex: if 2 pm, go to 3 pm tomorrow.  Wait two minutes.   If same, go to options and select reboot.  May need to repeat on each box.  

Option 2:  Press and hold power button until it starts to flash