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69 Messages
UverseTV STB update without notice & drastic changes to On Screen TV Guide!
During last night's (10:25pm Pacific time Oct 19th) set top box (STB) firmware update, the Channel Short Cuts function for the on screen tv guide was eliminated. That means you can NO LONGER view tv channels by category to see what's on at any given time, e.g. SPORTS, NEWS, VARIETY, MOVIES, LOCAL, GOVT, etc
There were many ON SCREEN GUIDE CHANGES for which Uverse TV customers didn't receive any notification of + TV service was interrupted for 5 to 7 minutes during tv prime time watching. Yet customers receive plenty of promotional Uverse emails, but no notification of a very serious change to the STB functionality?
Also, my Favorite channels were deleted & I had to manually restore them.
This comes <2 weeks after a Uverse Residential GW firmware update deleted the 2 WiFi networks I had configured. A tech had to be dispatched to recreate them as no one at the 800 # or any tech managers were aware of the bug in the Res GW update that deleted configured WiFi channels and reset the WiFi AP/Router in the GW to the single default WiFi network & password.
aviewer
Expert
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3.2K Messages
9 years ago
@rrwelsh79 - Is it now called categories??
Why not make one even more abbreviated - Favorites??
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rrwelsh79
Tutor
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7 Messages
9 years ago
No there is nothing on our menu called Categories? Under the Menu, there used to be an option for 'Channel Shorcuts'. From there you could select a category such as 'Sports', 'News', 'Kids etc. Channel Shortcuts seems to nolonger exist meaning that we have to search through all the channels under the guide? Not user friendly and like going back in time!
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aviewer
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3.2K Messages
9 years ago
@rrwelsh79 _ I erred - categories may be another level down.
What are the titles directly under menu?
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rrwelsh79
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7 Messages
9 years ago
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aviewer
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3.2K Messages
9 years ago
@rrwelsh79 - Thanks, Sorry to put you through this, but I do not have u-verse to do it myself.
When you press guide do you get any options? Are there options across the top or down the side?
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Mel1378
Contributor
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1 Message
9 years ago
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aviewer
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3.2K Messages
9 years ago
@Mel1378 - Thanks for letting us know. Who woulda thunk it. Must be the original CC developers revenge for CC & Favortites finally made one click.
Ah, Favorites - You can avoid the new mess if you create your own Favorites guide & access via the A button. Or, hide unwanted chans & access via the GUIDE button.
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Lakewoody
Tutor
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3 Messages
9 years ago
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rrwelsh79
Tutor
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7 Messages
9 years ago
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rrwelsh79
Tutor
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7 Messages
9 years ago
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rrwelsh79
Tutor
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7 Messages
9 years ago
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aviewer
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3.2K Messages
9 years ago
@rrwelsh79 - The ENTER button is the same on all the remotes - it is to the right of the Zero.
In the beginning, it was a ZOOM button. When the menu it generated became overloaded it became ENTER/ZOOM.
As a band aid for CC It was added to that menu & the top of the button was labeled CC beginning wiith the S-20.
I see it says ENTER underneth it, just above the C button, which is currenetly programmed to toggle CC.
The IR code transmitted by the buttons cannot be changed - only how the STB responds. If the button is on the remote it works the same as all other u-verse remotes.
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rrwelsh79
Tutor
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7 Messages
9 years ago
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edelgado1
Tutor
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4 Messages
9 years ago
My update took place this week while I was traveling, and I'm missing the Live TV and Channel Shortcut options. I spent an hour on the phone with Tech Support, and we got disconnected. Sooo frustrated... Please help!
Thanks!
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aviewer
Expert
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3.2K Messages
9 years ago
@edelgado1 -https://forums.att.com/t5/Using-your-U-verse-TV/Can-t-Find-Channel-Shortcuts-Feature/m-p/4903087#M12135
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