Contributor

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1 Message

Monday, January 19th, 2015 9:13 PM

Watch ESPN app unauthorized to view when logging in outside of the home AT&T network

When I am home (in Michigan) I can log into the watch espn app and view everything on the app. I always select the keep me signed in for 2 weeks box because when I don't, and say I'm not at my house, I go to sign in and it says I'm not authorized. But I've found when I sign in while on the home AT&T wifi it has no problems and can view everything. My problem is I am in the army and I can only use the app for essentially only 2 weeks after I last signed in while still on that home network that is now across the country. Why is that??? Why can't I sign in on my wifi here and be able to watch ESPN on the app on my iphone/chromecast?? It's been very frustrating and no one has been able to help me when I call customer service.

Community Support

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865 Messages

10 years ago

Hi @Frannypack13,

 

I apologize about the issues you are having with the ESPN app, but I would be glad to help. One thing to try is when you are at the other location outside of your house, try uninstalling the app and reinstalling it. There may be an issue with the app caching something that it should not be.

 

Hope this helps.

 

-David T


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