Teacher
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3 Messages
why do I get lost signal and get a screen with number steps?
Why do I get a lost signal screen with the number steps on my TV sometimes ?
Teacher
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3 Messages
Why do I get a lost signal screen with the number steps on my TV sometimes ?
Accepted Solution
Official Solution
DavidCS
Community Support
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254 Messages
12 years ago
When you see that error on your TV Screen, it means that the U-verse signal is not reaching the Set Top Box. Check the connection that brings in your TV signal. It will be either a coax or Ethernet cable going to the wall or straight to the residential gateway. Make sure it is connected tightly and nothing is wrong with the cable, such as cuts, tears, or unusual bends. Sometimes, unplugging the connection and plugging it back in will fix the issue.
If this does not fix it, rebooting the set top box will be the next step. To do this, simply remove the power from the back of the set top box and plug it back in, or hold down the power button on the set top box for 10 seconds.
If you are still having problems after this, it may require special attention, and a technician may be needed for this issue.
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DavidCS
Community Support
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254 Messages
12 years ago
Moved this discussion to the Using your U-verse TV & remote Space
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brad_h
Teacher
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3 Messages
12 years ago
I did have a coax cable and it was loose. cross my fingers and hope this solve my problem.
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ATTU-verseCare
Community Support
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865 Messages
11 years ago
Hey Brad,
I hope all your TV's are still working correctly. If you encounter any issues with your equipment in the future, feel free to check out our Troubleshoot & Resolve solutions.
- MorganCS
- ATTU-verseCare
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slane16
Contributor
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1 Message
11 years ago
"No signal" for U-Verse. 4/7/14- "Apparently" this is a nationwide issue for uverse tv, it should be resolved it next cpl hours? It is 10 am California. Took 35 minutes on hold with ATT to find this out.
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