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Why do I need professional installation if only upgrading from U100 to U200?
Why do I need professional installation if only upgrading from U100 to U200?
Isn't this done remotely? And even if I need new equipment, why isn't there a self-install option?
Anonymous
1.9K Messages
10 years ago
I don't see why you need someone to come out. I assume U100 is the same as U-Family which means you have a DVR already.
Doesn't make sense to me either.
I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
See what they say.
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