Why the long wait?

My lawn guy cut my internet cable accidentally. I was told the earliest anyone could come would be 11-25, four and one half days from that call.  With no tv and no access to social media, this will isolate me even more than covid 19 already is.  I write this while I'm at work.  But when I go home it will be very quiet and lonely for me. Four days is much too long.  Please reconsider how you react to service calls. Thank you.