DIRECTV Community Forum Guidelines
We are Here to Help
If you are new to the Community Forums and are unsure about anything, the moderators, administrators, and other participants are always happy to help. The Community Forums are monitored by "Moderators", "Community Managers" and "Community Specialists”, who are identified by the role displayed next to their usernames. Please be respectful and follow the direction given by any of them. Your Community Managers are happy to help with forum issues or feedback about DIRECTV products and services. The Community Managers and Community Specialists (but not the Moderators) are DIRECTV employees. The Community Managers, Community Specialists, Moderators, and other administrators are identified by the DIRECTV logo like this:
Keep it Relevant and Appropriate
For everyone's benefit please stay on topic. These Community Forums are provided to encourage knowledge-sharing of DIRECTV products and services with others. Please refrain from discussing personal matters or, in general, from posting content in a manner unrelated to the resolution of issues regarding DIRECTV products and services. Other inappropriate or unacceptable behavior includes a) discussing how to violate any policy or agreement entered into with DIRECTV for any product or service, b) posting content which is created solely to "bump" an existing topic or to evade the word filter or site logic; c) double-posting or cross-posting; and d) discussing participant bans or other Moderator actions. The Community Forum is not a venue for discussion of legal matters. Therefore, no such discussions are permitted. We reserve the right to delete inappropriate material.
Keep it Courteous
Keep it Spam Free
The Community Forums are provided as a convenience to DIRECTV customers and users and is not to be used for the promotion of third-party services, products, websites, or organizations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation.
Keep it Legal
You may not post any material (i) that would infringe on any patent, trademark, trade secret, copyright, or other proprietary rights of any person, (ii) that contains software viruses or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, (iii) that is deemed to be illegal by any local, state, federal, or international law, rule or regulation, or (iv) that is not in strict compliance with these Guidelines.
Most people are happy to assist others within the Community Forums. Please remember that their advice is theirs only and that you are responsible for deciding whether to follow it. If the advice given by a user sounds wrong to you, do not follow it. Use common sense when providing or receiving assistance from other Community Forum participants. Never post personally identifiable information on the Community Forum. This includes your personal information as well as anyone else’s personal information. Personally identifiable information includes but is not limited to - name, physical and/or email address, age, phone number or credit card information. Furthermore, if any user asks you for personal information e.g., an account number, address, password, or credit card number, do not provide it. Lastly, use common sense. Evaluate for yourself whether the advice provided, or the request made makes sense to you.
Award for Community Excellence
From time-to-time DIRECTV may designate certain members as a recipient of the Award for Community Excellence (ACE), or other valued participant in the Community Forums. The "ACE" designation does not create an employee, agency or independent contractor relationship between DIRECTV and this member, nor does it make this member a DIRECTV spokesperson. The designation simply allows other Community Forum participants to know which members have been helpful, have provided constructive advice and have set a positive example and tone for the Community Forums. The opinions and advice provided by members are their own. DIRECTV is not responsible for the content of member ACE posts.
Employees of DIRECTV or companies that do business with DIRECTV are not required to participate in the Community Forums. Such participation is voluntary, personal, and not as representatives of DIRECTV or their respective employers. Employees of DIRECTV are subject to Our Code and the rules around Social Media and all other DIRECTV policies governing their use of internal and external web sites.
Removal of content and limitation of user access
DIRECTV does not generally edit or monitor content posted by participants in the Community Forums. However, DIRECTV retains the right, at its sole discretion, to limit users' access to the Community Forums and to remove material that, in DIRECTV's sole judgment, does not comply with the current Guidelines or that is otherwise inappropriate, considered harmful, objectionable, or inaccurate. DIRECTV is not responsible for any failure or delay in removing such material. Moderators may take any action they deem necessary to support the Guidelines. Moderators may take any action including editing or deleting material (posts, photos, attachments, profile data, avatars, and private messages) as well as banning individual users whose behavior detracts from the experience of other users or the purpose of the Community Forums.
Disclaimer of Warranties and Limitation of Liability
Changes to these Guidelines
We may periodically modify and supplement these Guidelines. You are responsible for regularly checking the Guidelines for revisions. All amended terms become effective upon our posting, and any use of the Community Forum after such revisions have posted signifies your consent and agreement to the modified Guidelines.
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