Do you need some help resolving some issues with your DIRECTV service?
If so, you’re in the right place.
Are you experiencing a DIRECTV outage? Are you seeing errors on your screen? Is your video streaming acting up? Are you losing service or signals? Are you running into issues with the DIRECTV Everywhere app? We’ve collected all of our best support content in one place for you to use to resolve all of your DIRECTV concerns!
Featured DIRECTV Outage & Error Content
Check for DIRECTV service outage
Sometimes errors or outages can occur that interrupt your satellite service. We can check for outages in your zip code and complete a full service check for your address and account!
Troubleshoot error codes & messages
Learn how to troubleshoot DIRECTV error code numbers and messages.
Protection Plan
Get the ultimate coverage for your entire DIRECTV® System at home from $8.99/mo.
Equipment upgrade req's new 24-month agreement.
Download the DIRECTV App
Now you can enjoy your DIRECTV entertainment on-the-go with the DIRECV App for smartphones and tablets. Watch live or recorded TV and choose from over 65,000 titles on demand.
Read the latest DIRECTV solutions...
Accepted Solution
Genie upgrade question
I have an older Genie DVR and would like to know what it takes to upgrade to the Genie 2 so I can get 4k. I don't have or want an internet connection for the DVR now and wondered if this is a requirement, and would I need a new dish as well? I read that some features may not work with an older dish,
Question
•
Satellite
57
14
0
Accepted Solution
New info pages are rolling out for DIRECTV satellite customers
DIRECTV satellite customers will start seeing an upgraded browsing experience that makes finding what to watch a whole lot easier. We’re introducing a new, structured Series Info Page, along with updated templates for Episodes and Movies, designed to bring everything together in a cleaner, more orga
Question
•
Satellite
75
2
0
Accepted Solution
Brief Power Interruption; BOTH C61K clients keep saying "Invalid PIN" when I enter the correct PIN, trying to re-add them as clients
There was a brief power interruption at my house, which caused my receivers to reboot: The HR54 server, 2 C61K clients, and other older, legacy receivers. When power came back and everything rebooted, everything except the 2 TVs connected to the 2 C61Ks worked fine. Both C61K clients required I ente
Question
•
Satellite
120
15
0
Join the latest DIRECTV conversations...
Upcoming recordings
When I go to the Directv app I can choose and find my recorded programs but cannot see anywhere to find a tab for upcoming recordings
Question
•
Satellite
26
7
0
Selling used DirecTV dishes
I have several used Slimline DirecTV dishes. Would anyone like to buy them?
Question
•
Satellite
29
1
0
Accepted Solution
Genie upgrade question
I have an older Genie DVR and would like to know what it takes to upgrade to the Genie 2 so I can get 4k. I don't have or want an internet connection for the DVR now and wondered if this is a requirement, and would I need a new dish as well? I read that some features may not work with an older dish,
Question
•
Satellite
57
14
0
Why no demos available ?
I don’t understand why Directv satellite doesn’t have a demo video on how the service works. Dealers are now almost extinct makes buying into satellite tv difficult.
Question
•
Satellite
42
4
0
Accepted Solution
New info pages are rolling out for DIRECTV satellite customers
DIRECTV satellite customers will start seeing an upgraded browsing experience that makes finding what to watch a whole lot easier. We’re introducing a new, structured Series Info Page, along with updated templates for Episodes and Movies, designed to bring everything together in a cleaner, more orga
Question
•
Satellite
75
2
0
Additional DIRECTV Outage & Error Support
Troubleshoot sound issues with TS&R
If you’ve lost sound on DIRECTV, or your audio and video aren’t synchronizing, let us help. Try Troubleshoot & Resolve online or read through a few tips.