Do you need some help resolving some issues with your DIRECTV service?
If so, you’re in the right place.
Are you experiencing a DIRECTV outage? Are you seeing errors on your screen? Is your video streaming acting up? Are you losing service or signals? Are you running into issues with the DIRECTV Everywhere app? We’ve collected all of our best support content in one place for you to use to resolve all of your DIRECTV concerns!
Featured DIRECTV Outage & Error Content
Check for DIRECTV service outage
Sometimes errors or outages can occur that interrupt your satellite service. We can check for outages in your zip code and complete a full service check for your address and account!
Troubleshoot error codes & messages
Learn how to troubleshoot DIRECTV error code numbers and messages.
Protection Plan
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Equipment upgrade req's new 24-month agreement.
Download the DIRECTV App
Now you can enjoy your DIRECTV entertainment on-the-go with the DIRECV App for smartphones and tablets. Watch live or recorded TV and choose from over 65,000 titles on demand.
Read the latest DIRECTV solutions...
Accepted Solution
Brief Power Interruption; BOTH C61K clients keep saying "Invalid PIN" when I enter the correct PIN, trying to re-add them as clients
There was a brief power interruption at my house, which caused my receivers to reboot: The HR54 server, 2 C61K clients, and other older, legacy receivers. When power came back and everything rebooted, everything except the 2 TVs connected to the 2 C61Ks worked fine. Both C61K clients required I ente
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Satellite
80
15
0
Accepted Solution
taking receiver camping
Ten years ago when I had DirecTV it was very simple to take the receiver from home and the extra round dish, look up the settings and set it up. I recently went back to DirecTV satellite and see things have changed. Will it be as simple as before? I have the Genie Gen 3 HR54-500 receiver at home. It
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Satellite
62
5
0
Accepted Solution
Gemini will not open apps
I got the Gemini to use with my Genie in December. In March it stopped loading or opening apps. It says there is a problem with HBO or that there is no internet connection. After two days of unplugging and resets and hours of DIRECTV support calls they decided the unit was defective and shipped anot
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Satellite
91
11
0
Join the latest DIRECTV conversations...
4K channels disappeared from guide
I'm a satellite customer with an HR44-500 and a co-located Gemini. I also have two Genie minis. I received the Gemini about six weeks ago and had no trouble viewing 4K channels on the Gemini-connected TV. Last week, the four 4K channels (105-108) disappeared from my guide. Previously, the channels s
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Satellite
37
2
0
HS17-500 Genie 2 Malfunction
HS17-500 Genie 2 replaced twice. Device reports connection to internet via ethernet. Will also connect in wireless mode to 2.4 ghz network. Will not load or stream on demand programs. Reports receiver not ready for downloads and may take up to 3 hrs. Will not load weather, sports or music applicatio
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Satellite
53
12
0
Accepted Solution
Brief Power Interruption; BOTH C61K clients keep saying "Invalid PIN" when I enter the correct PIN, trying to re-add them as clients
There was a brief power interruption at my house, which caused my receivers to reboot: The HR54 server, 2 C61K clients, and other older, legacy receivers. When power came back and everything rebooted, everything except the 2 TVs connected to the 2 C61Ks worked fine. Both C61K clients required I ente
Question
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Satellite
80
15
0
Unable to watch Tru TV channel 246 on iOS app, HR54 not connected to Internet message
In the last few months, I've had serious issues with the DirecTV app. Channels that I subscribe to and used to be able to watch suddenly can't be watched on the app. Tru TV and the Big 10 network are two examples. Signal Saver also no longer works and I lost signal during a recent storm. Finally, on
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Satellite
67
6
0
Help
I've been a loyal Sling customer for about 6 years. I'm having a hard time letting them go but I love your entertainment package just need ION Mystery or Charge and TBN channels to leave Sling for good. I need these for my entertainment then I'll be loyal to you. Thank you.
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Satellite
44
1
0
Additional DIRECTV Outage & Error Support
Troubleshoot sound issues with TS&R
If you’ve lost sound on DIRECTV, or your audio and video aren’t synchronizing, let us help. Try Troubleshoot & Resolve online or read through a few tips.