Do you need some help resolving some issues with your DIRECTV service?
If so, you’re in the right place.
Are you experiencing a DIRECTV outage? Are you seeing errors on your screen? Is your video streaming acting up? Are you losing service or signals? Are you running into issues with the DIRECTV Everywhere app? We’ve collected all of our best support content in one place for you to use to resolve all of your DIRECTV concerns!
Featured DIRECTV Outage & Error Content
Check for DIRECTV service outage
Sometimes errors or outages can occur that interrupt your satellite service. We can check for outages in your zip code and complete a full service check for your address and account!
Troubleshoot error codes & messages
Learn how to troubleshoot DIRECTV error code numbers and messages.
Protection Plan
Get the ultimate coverage for your entire DIRECTV® System at home from $8.99/mo.
Equipment upgrade req's new 24-month agreement.
Download the DIRECTV App
Now you can enjoy your DIRECTV entertainment on-the-go with the DIRECV App for smartphones and tablets. Watch live or recorded TV and choose from over 65,000 titles on demand.
Read the latest DIRECTV solutions...
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DIRECTV Reported Fraudulent Account To My Credit
I closely monitor my credit and do not have, nor have I ever had, a DIRECTV account. In mid-December, I received a notification from Credit Karma indicating that a DIRECTV account, fraudulently opened using my personal information, had been sent to collections. I contacted the collection agency and
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Satellite
43
6
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Google Play store won't update
Using my Geni, opened apps toggle Google Play Store try to open get a message check your wifi. Wifi is working fine. Want to download paramount+,any ideas?
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Satellite
20
1
0
Message on initial screen on my tv
All of a sudden I have a screen when turning on my tv (I have Direct TV) that says "Select your experience" It appears to be created by Amazon. It has their insignia on it and suggests "Sign up a free Amazon account". It suggests a "full" or "basic" plan. I cannot use ANY key on my remote to remove
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Satellite
32
1
0
Google Gemini Permanent HDR Issues
Last week I decided to upgrade to C71K (Gemini) from C61K (Genie) because the Genie was having issues with a new TV, and would only output at 720p. At first, I was impressed with the new Gemini...it was working well with my TV...until...I realized and found out that there is no way to disable HDR, e
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Satellite
43
5
0
Signal defaults to Lenoir City TN
I'm a recent subscriber to Direct TV Gemini Air using ATT fiber. Installing tech ( ATT) did not do a complete job of setup. Within 48 hours we experienced the programming for our package "change" from our local channels and guide for our zip code and instead deliver the signal for Lenoir City TN. Th
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Satellite
40
2
0
Additional DIRECTV Outage & Error Support
Troubleshoot sound issues with TS&R
If you’ve lost sound on DIRECTV, or your audio and video aren’t synchronizing, let us help. Try Troubleshoot & Resolve online or read through a few tips.