Do you need some help resolving some issues with your DIRECTV service?
If so, you’re in the right place.
Are you experiencing a DIRECTV outage? Are you seeing errors on your screen? Is your video streaming acting up? Are you losing service or signals? Are you running into issues with the DIRECTV Everywhere app? We’ve collected all of our best support content in one place for you to use to resolve all of your DIRECTV concerns!
Featured DIRECTV Outage & Error Content
Check for DIRECTV service outage
Sometimes errors or outages can occur that interrupt your satellite service. We can check for outages in your zip code and complete a full service check for your address and account!
Troubleshoot error codes & messages
Learn how to troubleshoot DIRECTV error code numbers and messages.
Protection Plan
Get the ultimate coverage for your entire DIRECTV® System at home from $8.99/mo.
Equipment upgrade req's new 24-month agreement.
Download the DIRECTV App
Now you can enjoy your DIRECTV entertainment on-the-go with the DIRECV App for smartphones and tablets. Watch live or recorded TV and choose from over 65,000 titles on demand.
Read the latest DIRECTV solutions...
Accepted Solution
Relocating A Genie Receiver
Hi, We have a Genie H54/500 in the master bedroom, a C51-500 mini in the kitchen and a C61K-700 mini in the sunroom according to the DirecTV settings info. The H54/500 is no longer hooked up to a TV and we would like to relocate it to the sunroom and return the C61K-700 to DirecTV as a monthly cost
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Satellite
50
5
0
Accepted Solution
ABC STL region brief video lag persistent
I have a Directv Satellite Dish for years in the St. Louis region in Illinois. Recently, we've noticed a video glitch/skip that is occurring persistently. Audio is never disrupted, but the video picture will freeze a split second and then jump right back in sync with audio. This occurs about every 1
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Satellite
73
4
0
Accepted Solution
my new Directv remote will not turn off my T V, it turns off my genie & brings up my tv apps, try again & same thing happens.
my new DirecTV remote will not turn off my TV, it does turn off the menu & then brings up the TV apps....I have tried several times, but same thing happens
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Satellite
110
4
0
Accepted Solution
Remote rc73 auto changing volume
I have the Genie rc73 and a Denon avr-x1800 receiver. When changing channels or pressing select/exit/info buttons the volume goes up or down on its own. I tried re-programming the remote to my Samsung TV and Denon receiver but still have the same problem. I have reset the TV, the AVR, and Genie mini
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Satellite
34
2
0
Join the latest DIRECTV conversations...
remote to tv
My new remote is programmed to my TV so that isn’t the issue. I would like my new remote to behave as my previous one did. With the old one if I pushed the ON button it would turn off the TV but leave the receiver on. That way no buffer was lost on the receiver. The new one will not turn off the TV
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Satellite
16
3
0
Can't create post with Brave browser
When trying to create a forum post with the Brave browser, get error message "Hold on! This field cannot be blank". This is a programming error on this website. The "I am not a robot" field does not appear. Must use Google Chrome to post a new message.
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Satellite
12
0
0
Missing Text
A year ago I upgraded from a HD DVR receiver that was several years old to the latest Genie 2 receiver package. When that happened I noticed to problems: 1. The response time of the Genie 2 was about half of what it was on the old receiver. There is noticeable lag time / latency in all operations. 2
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Satellite
16
1
0
How to watch 4K on new LG TV with existing HR54-200 receiver
I have a HR54-200 receiver in my family room and 6 other mini's throughout our house. I just replaced the family HD plasma TV with a 4K LG television. What do I need to watch 4K DirecTV content on that TV? Am I able to do it myself or do I need a technician to come out? Thanks.
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Satellite
21
6
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SBS Outage
We Have the Korean channel package and SBS is not broadcasting--when to be resolved???
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Satellite
74
2
Additional DIRECTV Outage & Error Support
Troubleshoot sound issues with TS&R
If you’ve lost sound on DIRECTV, or your audio and video aren’t synchronizing, let us help. Try Troubleshoot & Resolve online or read through a few tips.