Do you need some help resolving some issues with your DIRECTV service?
If so, you’re in the right place.
Are you experiencing a DIRECTV outage? Are you seeing errors on your screen? Is your video streaming acting up? Are you losing service or signals? Are you running into issues with the DIRECTV Everywhere app? We’ve collected all of our best support content in one place for you to use to resolve all of your DIRECTV concerns!
Featured DIRECTV Outage & Error Content
Check for DIRECTV service outage
Sometimes errors or outages can occur that interrupt your satellite service. We can check for outages in your zip code and complete a full service check for your address and account!
Troubleshoot error codes & messages
Learn how to troubleshoot DIRECTV error code numbers and messages.
Protection Plan
Get the ultimate coverage for your entire DIRECTV® System at home from $8.99/mo.
Equipment upgrade req's new 24-month agreement.
Download the DIRECTV App
Now you can enjoy your DIRECTV entertainment on-the-go with the DIRECV App for smartphones and tablets. Watch live or recorded TV and choose from over 65,000 titles on demand.
Read the latest DIRECTV solutions...
Accepted Solution
Can't stream channel 385 with Choice package
I subscribe to Directv satellite with the choice package. When I travel I want to stream H&I (385) but it is not available to stream. The pdf channel guide says it is available. How can I fix this?
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Satellite
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6
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Accepted Solution
C71KW-400
I have satellite Direct tv today I received c71kw 400 I have direct tv satellite how do i connect to an additional bedroom tv
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Satellite
71
3
0
Accepted Solution
HR54-500 blind reset video resolution
My HDMI port died so I switched to component cables. Unfortunately my resolution settings are too high to display over component. I need help navigating the menus blindly to change the settings. Can someone help me with the controller button presses needed to change the setting to enable 480i. It wi
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Satellite
84
8
0
Accepted Solution
Closed
New Menu Changes
Is there a way to revert to the older menus on the genie? The new setup is terrible
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Satellite
78
1
0
Accepted Solution
Many of my movie and other channels are "switching to internet" even though full sunshine outside... confused
does anyone else have this happening? many channels switch to internet "satellite signal outage". many channels don't do it. sunshine - clear day. a friend 5 blocks away doesn't have it happening on the channels I mentioned to him. anyone have this happen? anyone know the cause? I'm thinking cable i
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Satellite
129
12
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Join the latest DIRECTV conversations...
The Ultimate Satellite Roadmap: 2011 Glossy UI, Red Button Apps, and 5K Resolution Support.
We are actively rallying subscribers online to push corporate to upgrade our hardware experience. Satellite receivers shouldn't run sluggish, cloud-based streaming layouts. We need a return to dedicated, high-performance programming optimized directly for local hardware like the Genie Main Servers (
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Satellite
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4
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Promotions
I have noticed every month my Direct TV bill is different. I also noticed a movies package on my bill. I have had the same packages since early 2000's, Direct TV, before AT&T. Long time customer. Calling they said I added a promotional package in February. No, I called in February to get an amount,
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Satellite
32
2
0
New list format
Why change something that didn't need to be fixed? The person or people that came up this idea should be fired. Are they just bored and said "hey let's screw something up". Makes me want to stop paying the already outrageous price and find a different option. Hey DirectTv do better.
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Satellite
22
1
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Payment dispute
On 7/10/26 I made a payment to Direct TV via online banking. This payment was for my most recent statement with a due date of 7/14/26. My bank generated the payment in the form of a check dated 7/14/26. It was clearly endorsed by Direct TV on 7/16/26 with their JPMORGANCHASE BK information on the ba
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Satellite
37
3
0
New Menu
I HATE (yes, hate) the new menu. Can't find anything and totally frustrated. 20+year customer but may have to change providers to something user friendly!
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Satellite
64
8
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Additional DIRECTV Outage & Error Support
Troubleshoot sound issues with TS&R
If you’ve lost sound on DIRECTV, or your audio and video aren’t synchronizing, let us help. Try Troubleshoot & Resolve online or read through a few tips.