Genre Watching & Troubleshooting

Is there a way to revert to the older menus on the genie? The new setup is terrible

There is nothing streamlined about getting to, starting my show, or even deleting my show after viewing with this new layout! It takes much longer! Please change it back!!!!!!

Is ESPN unlimited integrated into the DirecTV genre sports package if I use a Gemini box?

Keeping your device updated shouldn’t feel like a plot twist. If you're using a Roku or Amazon Fire TV with DIRECTV, a quick software check can keep your streams smooth and your shows uninterrupted. 🔧 Amazon Fire TV: Your device should auto‑update, but you can confirm under Settings → Appstore. To

I just got billed for my Disney+ account and realized that I should not be getting billed any more with my DirecTV Premier package. I went through my emails and cannot find the Activation email for Disney+. Worse, the email address I use for DirecTV and Disney are one and the same. Not sure that sho

Whether you’re installing for the first time or fixing a hiccup, start here. Before You Begin Samsung TV software 3.0+DIRECTV App v5.0.82 or higher for Live TVConnect over home Wi‑Fi for at‑home streaming benefitsInstall / Reinstall Press Home to open Smart HubSearch DIRECTV → Install → Open the app

what does it mean on a pending recording that has a bright orange circle with a R* next to it.....no other recordings are pending during that time frame.

Don’t panic—we speak fluent 50007, 60001, and 60007. 😅 These errors usually mean your DVR hit a snag while recording or playing back. But good news: we’ve got fixes faster than you can say “rewind.” 🔧 Error 50007-001: Playback glitch? We’ve got the steps. 🔧 Error 60001-001 to 004: Recording hiccu

Our streaming customers with Signature Packages & select Genre Packs can tune into 7 new Multiview channels. Details can be found here.

Check out our FAQs for curated channels focused on your favorite themes—sports, entertainment, news, and family! Learn more here.