bearbig

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November 5th, 2010

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bearbig
commented on 's post

11 years ago

My last billing statement has Bill Cycle Date: 07/17/14 - 08/16/14 (this is a real monthly bill). My account has Balance $213.40CR. Also I found there is the 2nd billing satatement in Augest. the 2nd bill has Bill Cycle Date: 08/17/14 - 08/23/14 (5 days). I was charged Total New Charges $49.25 and g

Got a call from AT&T Social Media Manager Tony. He is very professional and did a great job. We are quickly on the same page after I gave him a brief. Tony created a case# 9**** that changed the billing cycle back to my original cycle : Aug.17 to Sep

bearbig
commented on 's post

11 years ago

My last billing statement has Bill Cycle Date: 07/17/14 - 08/16/14 (this is a real monthly bill). My account has Balance $213.40CR. Also I found there is the 2nd billing satatement in Augest. the 2nd bill has Bill Cycle Date: 08/17/14 - 08/23/14 (5 days). I was charged Total New Charges $49.25 and g

The common sense is I will pay the bill month by month because my service and account is the same since I put the order. I could not understand the 2nd bill with cycle date 08/17/14 - 08/23/14 shows bill details "Monthly Charges - Aug 24 thru Sep 23"

bearbig
commented on 's post

11 years ago

My last billing statement has Bill Cycle Date: 07/17/14 - 08/16/14 (this is a real monthly bill). My account has Balance $213.40CR. Also I found there is the 2nd billing satatement in Augest. the 2nd bill has Bill Cycle Date: 08/17/14 - 08/23/14 (5 days). I was charged Total New Charges $49.25 and g

I did not and will not make any change for my account since I put my order. I stick with my original order to the end of the contract! Thank you for your help

bearbig
posted a question

September 15, 2014

11 years ago

My last billing statement has Bill Cycle Date: 07/17/14 - 08/16/14 (this is a real monthly bill). My account has Balance $213.40CR. Also I found there is the 2nd billing satatement in Augest. the 2nd bill has Bill Cycle Date: 08/17/14 - 08/23/14 (5 days). I was charged Total New Charges $49.25 and g

bearbig
commented on 's post

11 years ago

I saw online AT&T Bundle Promotions and verified my address is eligible for that. I went through all the online order processing and successfully put the order on July 9, 2014. Quickly I got AT&T order confirmation email. I thought everything should be fine because computer can not lie to us

Just got email from LT Social Media Manager. After read the email, I believe the LT Social Media Manager got a wrong important information from their side!!!! They told the LT Social Media Manager "Before the installation hap

bearbig
commented on 's post

11 years ago

I saw online AT&T Bundle Promotions and verified my address is eligible for that. I went through all the online order processing and successfully put the order on July 9, 2014. Quickly I got AT&T order confirmation email. I thought everything should be fine because computer can not lie to us

Also, I compared the 4 orders (created by AT&T supports : I am guessing to fix the mistake repeatly) in AT&T myAccount with my original order (never showed in myAccount). I found myAccount orders added those conditions: "U-verse Internet pric

bearbig
posted a question

July 28, 2014

11 years ago

I saw online AT&T Bundle Promotions and verified my address is eligible for that. I went through all the online order processing and successfully put the order on July 9, 2014. Quickly I got AT&T order confirmation email. I thought everything should be fine because computer can not lie to us

bearbig
joined community.

July 28, 2014