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Mark11112

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January 17th, 2022

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Mark11112
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10 months ago

Uverse channels are sporadically pixelated or out. It seems to be ~30% or so of the channels, not all of them. Audio drops constantly, but only on Uverse, not Blu-ray, Netflix, or other streaming services. Service has been up and down since a full on outage in our area a couple weeks ago. Now not U

Thanks baseballisback, I haven’t this time. I’m running Ethernet, so it doesn’t seem to be a line issue. It clears up for a couple days, the. Goes out for a week or so. There’s a growing group of people getting vocal in our area about ATT’s poor serv

Mark11112
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10 months ago

Generally speaking to help with pixelation unplug your RG (modem) from power, then unplug your wireless access point: see the picture below Then your receivers/cable boxes. Then in sequence plug your RG into power, make sure your RG and your wirele

Mark11112
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10 months ago

Did you have a technician visit? Are you running coax or ethernet? I'd highly recommend ethernet from the gateway to the DVR. If you can't switch other receivers to wireless, please consider moving those to ethernet as well.

Mark11112
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10 months ago

Uverse channels are sporadically pixelated or out. It seems to be ~30% or so of the channels, not all of them. Audio drops constantly, but only on Uverse, not Blu-ray, Netflix, or other streaming services. Service has been up and down since a full on outage in our area a couple weeks ago. Now not U

Yay!!! Back to no TV service! I love ATT!!!

Mark11112
commented on 's post

10 months ago

Uverse channels are sporadically pixelated or out. It seems to be ~30% or so of the channels, not all of them. Audio drops constantly, but only on Uverse, not Blu-ray, Netflix, or other streaming services. Service has been up and down since a full on outage in our area a couple weeks ago. Now not U

this is from my last wildly unsuccessful attempt at getting help from ATT.

Mark11112
commented on 's post

10 months ago

Uverse channels are sporadically pixelated or out. It seems to be ~30% or so of the channels, not all of them. Audio drops constantly, but only on Uverse, not Blu-ray, Netflix, or other streaming services. Service has been up and down since a full on outage in our area a couple weeks ago. Now not U

Yeah, that’s what I’ve already done. I’ve tried to chat multiple times and it always disconnects me as soon as one of the wildly unhelpful agents connects. I called and sat on the phone for >30 minutes and was disconnected by the agent when they

Mark11112
commented on 's post

10 months ago

Uverse channels are sporadically pixelated or out. It seems to be ~30% or so of the channels, not all of them. Audio drops constantly, but only on Uverse, not Blu-ray, Netflix, or other streaming services. Service has been up and down since a full on outage in our area a couple weeks ago. Now not U

Literally every piece of hardware has been unplugged and plugged back in multiple times. Service is still garbage. Most stations are up (maybe ~80%) right now, but changing channels means sitting on a blank screen from anywhere between 1 and 3 minu

Mark11112
commented on 's post

10 months ago

Uverse channels are sporadically pixelated or out. It seems to be ~30% or so of the channels, not all of them. Audio drops constantly, but only on Uverse, not Blu-ray, Netflix, or other streaming services. Service has been up and down since a full on outage in our area a couple weeks ago. Now not U

Oh, and this gem while troubleshooting because, you guessed it, ATT hung up on us and won’t complete a support chat…

Mark11112
commented on 's post

10 months ago

Uverse channels are sporadically pixelated or out. It seems to be ~30% or so of the channels, not all of them. Audio drops constantly, but only on Uverse, not Blu-ray, Netflix, or other streaming services. Service has been up and down since a full on outage in our area a couple weeks ago. Now not U

And this gem is what we see more than we see a picture. It’s great.

Mark11112
commented on 's post

10 months ago

Uverse channels are sporadically pixelated or out. It seems to be ~30% or so of the channels, not all of them. Audio drops constantly, but only on Uverse, not Blu-ray, Netflix, or other streaming services. Service has been up and down since a full on outage in our area a couple weeks ago. Now not U

This is the typical bandwidth (note the 10Mbps upload) when we do have service, regardless of what device is testing or if it’s hardwired or via WiFi