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ClaudieH

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December 15th, 2024

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ClaudieH
liked 's comment

4 months ago

Glad they got it resolved. You did the right thing by paying attention to your bills. Anytime if you're calling support or have a tech out is a good rule to review the following bill, even if just to watch out for an honest mistake. I stand by what

ClaudieH
liked 's comment

4 months ago

Glad they got it resolved. You did the right thing by paying attention to your bills. Anytime if you're calling support or have a tech out is a good rule to review the following bill, even if just to watch out for an honest mistake. I stand by what

ClaudieH
liked 's comment

4 months ago

Glad they got it resolved. You did the right thing by paying attention to your bills. Anytime if you're calling support or have a tech out is a good rule to review the following bill, even if just to watch out for an honest mistake. I stand by what

ClaudieH
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ClaudieH
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4 months ago

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On my latest bill, there was Protection Plan adjustments and under DIRECTV Protection Plan, it states Upgrades in 30 days: $20.99. I see that Protection Plan Premier is $20.99 but that's not stated on my bill. There is nothing about Premier. I never asked for the upgrade from DTV Protection Plan to

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I'm writing this for the benefit of anyone else that this happened to & is looking for an answer. Juniper is correct - I had service on a hurricane damaged exterior wire October 22. The PP adjustments was for period 10/22 - 11/18. Then I was char

ClaudieH
commented on
ClaudieH
's post

4 months ago

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On my latest bill, there was Protection Plan adjustments and under DIRECTV Protection Plan, it states Upgrades in 30 days: $20.99. I see that Protection Plan Premier is $20.99 but that's not stated on my bill. There is nothing about Premier. I never asked for the upgrade from DTV Protection Plan to

C

Very valuable answer, Thank You

ClaudieH
liked 's comment

4 months ago

If you had a tech visit in the last month or so, or possibly spoke to support, someone made the change in error. It is suspected some techs do this to get an on-site upsell on their stats, but there is no way to know if accidental or on purpose. Eit

ClaudieH
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ClaudieH
's post

4 months ago

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On my latest bill, there was Protection Plan adjustments and under DIRECTV Protection Plan, it states Upgrades in 30 days: $20.99. I see that Protection Plan Premier is $20.99 but that's not stated on my bill. There is nothing about Premier. I never asked for the upgrade from DTV Protection Plan to

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ClaudieH
posted a question

December 15, 2024

4 months ago

On my latest bill, there was Protection Plan adjustments and under DIRECTV Protection Plan, it states Upgrades in 30 days: $20.99. I see that Protection Plan Premier is $20.99 but that's not stated on my bill. There is nothing about Premier. I never asked for the upgrade from DTV Protection Plan to

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ClaudieH
joined community.

December 15, 2024