I sent in my old DirecTV Genie receiver back because the fan was not working I figured it was freezing because the receiver was over heating. I sent them a 2018 unit they sent me back a 2015 refurbished unit and again the fan didn't work. I tried everything, plugging the receiver into a wall outlet

I keep getting a 0017 code saying that my username or password are incorrect. I have changed my password in case that was the problem, but it’s still not working. Works fine on my TV, but cannot login to the app. Please help!!

Will Max still be free with my HBO subscription?

I have two Roku devices. Roku Ultra and Roku Streaming Stick 4K. I also have two Fire Sticks in the kids rooms. Directv Stream stopped working this morning on both Roku devices but works fine on the Fire Sticks. All other streaming services continue to work well including Netflicks, Prime Video and

and now it says I can not reset it again till August ..... I am supposed to get 20 streams at home, no one else is watching and I am in my bed wanting to watch directstream ..... I says "only three are allowed away from home" .....of course I call Direct and there is no 24 hour service (my god) ....

Often goes to a snowy pic when changing channels on DirecTv, HR44/500 receiver, (using HDMI).  Found that changing to a different HDMI input on the TV (Sharp) then back to Directv fixes the problem.  Seems to be related to the HDMI handshake between the TV and the DirecTv receiver. 

We travel in an RV and had Direct TV. When we change location it takes hours on the phone to get our service address changed.  Today the can't get it done and say its a system problem. Dan

Directv customer service is nonexistent! The Directv site and support is a WASTE of time! Att took all of my payments today on the due date and still suspended my service. The kicker, now the payment was submitted before 8am. It is now 10:09 pm and it’s still suspended. Oh and now I need to speak wi

Narration showed up out of the blue. I don’t want it. How to stop it?

I cannot seem to get a gemini device to connect to my wifi. On my second one, no matter what I do I always get the 80002-004 error.  I have reset everything. no luck.  Are their specific wifi router settings that could be a problem? I have a gemini connected at my other home with no is

We recently switched to DirecTV to DirecTV Stream. Previously we had used our DirecTV login to sign in to watch apps such as ESPN, CNN and Weather Channel to get more content than is available by watching "live." Since we have switched to Stream, we find even if we can login in (rarely) we can not g

I Cannot connect to Directtv stream on laptop using the same credentials for my desktop. Desktop let's me in but my laptop doesn't. I am also having trouble getting connected on all my tvs in my home. I keep getting error to reactivate my account but when I hit ok as it instructed me to do it comes

STZE/WHD & StarzED & StzBHD & STZCHD & StzkHD & stzkHD pretty much every Starz channel is experiencing LipSync issues. Some are triffling to notice for most viewers, however some are offputting; It is the type where the audio is leading the video ; Maybe 2-4ms (abt 1/2 frame) wh

I cannot view my invoice at directv.com. When I try to, it says that I need to go to att.com.  When I go to att.com, it says that I need to go to directv.com.  I just get sent back and forth between the 2 websites.  I have been able to access my invoices online for years, but have no

My remote will not work with my DVR. I have reset both the remote and the box. The remote still didn't control anything. I have held Mute+Enter for RF mode and the remote just keeps blinking and does nothing.

I have a month old Gemini box. When I'm watching something and pause, a screensaver comes on after 30 seconds.  It shows various landscape scenes that are very bright, which is a huge shock when you're watching a very dark movie or show.  I checked under Settings/System/Display and both t

Why does a video bridge pull a 169 IP address which means not connect to internet and why does it have a ethernet port that is not active? Everything is working in my house but why does a Video Bridge say no clients are connected when actually they are?

What happened to the white letters on the dark background on the guide? I am visually impaired and cannot read the gray lettering on the white background.

I have DirectTV at home via the dish and 5 tv boxes. I have 2 smart tvs at my cabin 60 miles away.  Can I access my DirectTV at the cabin via my smart tvs?

Rebuiliding house after Wildfires. We will need to hardcable our satellite dish due to no cellular signal coverage in our area.  Our old setup had multiple RG6 Cables from the dish to a switch box type thing and then an RG6 cable out to the rooms we wanted to connect.  Not sure if we n