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New Member

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10 Messages

Fri, Nov 11, 2022 12:16 AM

Favorite Team Not Working As It Should

I got a new receiver today. In setting up our recordings and re-establishing my favorite teams to record games I'm hit with a message of 

MY TEAMS DATA IS CURRENTLY UNAVAILABLE. PLEASE CHECK BACK IN AN HOUR.

I've spoke with about seven DirectTV employees over the better part of the day and no one is able to help me.  Although they made up some pretty great fake solutions along the way.  A full nine hours later and it's still the same message. 

Any idea what's happening here?

DIRECTVhelp

Community Support

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16.8K Messages

20 days ago

Hello @nothing_works, thanks for reporting the issue while setting up the recording of your favorite team. 

 

We'd like to gather more information to get a fix of the root case. Is the new receiver a replacement of a damaged receiver? If so, were you able to use this feature with the old receiver?

 

Meanwhile, we can try toRefresh your DIRECTV service and equipment and try to use the feature again. 

 

Let us know if the issue persists, we'd be happy to review further options. 


Catalina, DIRECTV Community Specialist


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