Voyager
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3 Messages
4 HD Streams
I had my service installed three days ago. I like everything about it except I am unable to watch HD on all four of my receivers at the same time. I get an error message All HD services in use. I called support and was told I had to manage my viewing on the sets to only have 3 HD streams at one time. Everyone keeps interupting another set to view their program. This isn't something I should have to manage. Is there any way to have this changed so I can view HD on all my sets at the same time?
JefferMC
ACE - Expert
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36.9K Messages
11 years ago
Depending on your profile your Residential Gateway (RG) is configured to talk to the VRAD with (i.e. how fast is communication in to your home), you could be limited to 3 HD streams instead of 4. If you are on the 25 Mbps comm profile,and your line could support the 32 Mbps profile, then you should be able to get 4 simultaneous HD streams.
What kind of RG do you have? And for the fun of it, what High Speed Internet tier?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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kevink745
Voyager
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3 Messages
11 years ago
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kevink745
Voyager
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3 Messages
11 years ago
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rosa789
Contributor
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2 Messages
11 years ago
What site are you checking? I have the same problem - I was promised 4 HD streams during the ordering process (they said they checked our area), but they only delivered 3HD/1SD. Getting to 4 or more SD streams was the only reason I switched from cable. If I can't get them, I'm going back!
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rosa789
Contributor
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2 Messages
11 years ago
Yesterday we switched from Cox Cable to Uverse. The reason we switched was to be able to get 4 HD streams so we could record 3 HD channels and watch a 4th HD channel.
We were told (the sales person supposedly checked "our area") that this is what we could have.
Now, after the installation is completed, I find that we can only have 3 HD / 1 SD stream. This is according to the installer, and also the person (who I could barely understand) at the 800-2020 number.
Obviously I'm frustrated.
I want to make sure that this is the case before I switch back to Cox.
Can anyone help me?
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shewjr
Scholar
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137 Messages
11 years ago
what i did...is since i am the only one in the household that cares about HD...i showed all hd channels on the main t.v..and in the other 3 rooms i hid all hd replica channels...so i won't have to indure that problem if it ever occured....the kids usually watch the 300 channel range and the music stations in sd...
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baseballisback
ACE - Professor
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8.2K Messages
11 years ago
You still wouldn't be able to record four shows, but at least you could get four streams.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Meinindiana
Tutor
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4 Messages
8 years ago
Hi, I only am showing 1HD and 3SD streams on my Uverse. I've only had it a couple days and just now noticed this. I'm on Internet 25 with U450 everything included. I really hope I can at least get 2HD streams simultaneous. I used to be on Uverse a year ago in this same area and I could do 4 HD streams at the same time. Please help AT&T!
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DIRECTVhelp
Community Support
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255K Messages
8 years ago
Hi @Meinindiana,
Sorry to read of the stream issue. This is a quck fix. You can chat with us by clicking here to address it. Just let them know you want to change your change your stream one 1HD to 4HD.
-ATTU-verseCare
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Meinindiana
Tutor
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4 Messages
8 years ago
streams. Thanks for the response! 🙂
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