Any thoughts on if/when the HS17 (Genie 2) picture freeze/audio drop issue will be resolved? Had the system installed in May '17 and subsequently replaced every bit of the hardware (including tower and four minis) and all the cable in the house trying to address this before they finally conceded that it was "a software issue and engineering's working on it." That was two years ago--and still no fix. Any realistic hope in your mind that this will ever be "made right"?
You would think with so many already cutting the cord with cable and switching to streaming services that Uverse would be going above and beyond to keep the customers they still have. Them not working out a deal for the ACC Network shows they're not very concerned with losing even more viewers. Lettuce pray for their CEO as he works his way out of the job.
I live in New Orleans, have the Choice package and was originally told I would have it. When the channel didn't come on, I called DirecTV and was told it is not part of my package due to where I live, and the geographical areas are set by the ACC network. This is the dumbest thing ever, as living in New Orleans I am closer to most of the ACC schools than I am to the Big 10 schools, which I do get the Big 10 network. According to DTV, there is no sports pack that I can add onto my programming and get this channel. What's the point in reading articles where DirecTV is going to be one of the national carriers of the ACCN but then it has geographical limitations?
Why will ATT not tell us if uverse will carry the ACC channel. We need to know since college football is starting. I called ATT this morning and no one could give me an answer, the customer rep didn't know what I was talking about.
With college football season kicking up (this is week "zero" of the season), wanted to see if AT&T TV Now will be getting the ACC Network? There's no place to request channels, and with DIRECTV carrying the channel, it's strange that AT&T TV Now doesn't have a similar option?
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Are you guys going to offer the ACC network? It shows up with a limited guide on my App but not my tv. Also are we ever going to get our local channel WSPA NBC of Greenville available again. This with several other issues I’m truly considering going back to Directv.
Don't we all! But complaining want work in these forums since they are only open community forums for subscribers only. Like others you can try the Feedback tab located on the Help Center pages. Don't expect nothing to come from it.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Hope there are thousands of Uverse customers cancelling their service because of no ACC channel. Heard that ATT is trying to force customers to change to ATT Direct TV since ATT now owns Direct TV. When I cancel I will not be going to any service that will give ATT a dime. Cancelled ATT cell phones because of ATT "NO SERVICE" customer support service.
I can watch the SEC, Big 10, Long Horn, and PAC 12 on Uverse. I guess ATT does not support/hates the ACC. So long ATT will find a service I can watch the National Champion Clemson Tigers play but it won't be with a ATT provider.
Is it really needed to give subscribers to Uverse TV advice on how to access the ACCN on Directv here on the forum site dedicated to watching Uverse TV? It's almost like you're taunting us because we can't get this channel on our service.
DawgNole
Teacher
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19 Messages
6 years ago
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ClemsonFan4416
Tutor
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1 Message
6 years ago
You would think with so many already cutting the cord with cable and switching to streaming services that Uverse would be going above and beyond to keep the customers they still have. Them not working out a deal for the ACC Network shows they're not very concerned with losing even more viewers. Lettuce pray for their CEO as he works his way out of the job.
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Tpcbgg
Contributor
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1 Message
6 years ago
Need ACC network, do not need/want Longhorn or Big Ten Networks. AT&T needs to change or I and my friends will be moving to streaming services.
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Gotcurry04
Contributor
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1 Message
6 years ago
Bring the ACC Network to Uverse or I will be cancelling my service. You guys are making a big mistake by not offering this channel.
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d6killer
Tutor
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1 Message
6 years ago
I live in New Orleans, have the Choice package and was originally told I would have it. When the channel didn't come on, I called DirecTV and was told it is not part of my package due to where I live, and the geographical areas are set by the ACC network. This is the dumbest thing ever, as living in New Orleans I am closer to most of the ACC schools than I am to the Big 10 schools, which I do get the Big 10 network. According to DTV, there is no sports pack that I can add onto my programming and get this channel. What's the point in reading articles where DirecTV is going to be one of the national carriers of the ACCN but then it has geographical limitations?
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Sunnyday1
Contributor
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1 Message
6 years ago
Why will ATT not tell us if uverse will carry the ACC channel. We need to know since college football is starting. I called ATT this morning and no one could give me an answer, the customer rep didn't know what I was talking about.
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Jagg55
Mentor
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38 Messages
6 years ago
What channel is the ACC Network?
With the NFL fiasco, I certainly hope they don’t drop the ball on this also!
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FLandDCNole
Contributor
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3 Messages
6 years ago
Hi all -
With college football season kicking up (this is week "zero" of the season), wanted to see if AT&T TV Now will be getting the ACC Network? There's no place to request channels, and with DIRECTV carrying the channel, it's strange that AT&T TV Now doesn't have a similar option?
-Alex
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bcbsncjlj
ACE - Expert
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6.4K Messages
6 years ago
Posted many many times in this forum. Do not expect the channel. They do not even support ESPN3 and several other channels under ESPN.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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FLandDCNole
Contributor
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3 Messages
6 years ago
Understood, but still wanted to complain 🙂
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Pickngc4
Contributor
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1 Message
6 years ago
Are you guys going to offer the ACC network? It shows up with a limited guide on my App but not my tv. Also are we ever going to get our local channel WSPA NBC of Greenville available again. This with several other issues I’m truly considering going back to Directv.
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bcbsncjlj
ACE - Expert
•
6.4K Messages
6 years ago
Don't we all! But complaining want work in these forums since they are only open community forums for subscribers only. Like others you can try the Feedback tab located on the Help Center pages. Don't expect nothing to come from it.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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FLandDCNole
Contributor
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3 Messages
6 years ago
Haha, fair enough. Already gave feedback through that form. Appreciate your help!
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AThatesACC
Contributor
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1 Message
6 years ago
Hope there are thousands of Uverse customers cancelling their service because of no ACC channel. Heard that ATT is trying to force customers to change to ATT Direct TV since ATT now owns Direct TV. When I cancel I will not be going to any service that will give ATT a dime. Cancelled ATT cell phones because of ATT "NO SERVICE" customer support service.
I can watch the SEC, Big 10, Long Horn, and PAC 12 on Uverse. I guess ATT does not support/hates the ACC. So long ATT will find a service I can watch the National Champion Clemson Tigers play but it won't be with a ATT provider.
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qw545
Scholar
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68 Messages
6 years ago
Is it really needed to give subscribers to Uverse TV advice on how to access the ACCN on Directv here on the forum site dedicated to watching Uverse TV? It's almost like you're taunting us because we can't get this channel on our service.
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