I am having the same problem with my IPad U-verse app. I rebooted everything, and deleted and reinstallled the app. Nothing has helped. It worked yesterday, but now when I try to set up a receiver or use my iPad to change channels, I get the message that U-verse wireless gateway not found.
There has recently been an update pushed to the RG(residential gateway, modem, box with all the lights) I'm a field tech and the app worked perfectly this morning, come home from work app not connecting, check and sure enough rg took update @ 1pm and bandsteering/AirTie are active, my guess this is causing the issue
I have the same issue. It doesnt make sense for this to be disabled, I used this feature every day and now AT&T disables it? what happened? Don't we deserve to know why? or at least get some sort of acknowledgment from AT&T that this is an ongoing issue? Terrible, I see they wre living up to their reputation
I can't use either the Easy Remote App or the other app. I have restarted and rebooted the gateway and receiver and followed the instructions for using channel 9301 to the letter to enable devices and nothing. ATT continues to underwhelm me and this might be the last straw.
Several other people have reported the same issues within this thread and no acknowledgement had been received. Poor customer service at its worse. This may be the last straw and I will get rid of my services.
The issue is being looked at as that feature is presently being reworked to work with new RG firmware update. Which is why only that feature of the app is not working
App store reviews are starting to come in reporting the same issue. The last 10 reviews which are all one star report the same problem in the iOS app store. Hopefully there will be an app updated soon.
Easy remote app and the U-verse App remote feature were and are required to be working because of the voice feature to change channels(elderly) and a larger format and layout of the numbers and features(vision impaired). I do hope they get this fixed as the feature allows AT&T to abide by ADA
GertrudeC
Tutor
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24 Messages
8 years ago
I am having the same problem with my IPad U-verse app. I rebooted everything, and deleted and reinstallled the app. Nothing has helped. It worked yesterday, but now when I try to set up a receiver or use my iPad to change channels, I get the message that U-verse wireless gateway not found.
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IEFSPrem
Tutor
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7 Messages
8 years ago
There has recently been an update pushed to the RG(residential gateway, modem, box with all the lights) I'm a field tech and the app worked perfectly this morning, come home from work app not connecting, check and sure enough rg took update @ 1pm and bandsteering/AirTie are active, my guess this is causing the issue
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dohspc
Mentor
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27 Messages
8 years ago
Same thing here since yesterday "U-verse wireless gateway not found" and can't control any set top boxes. Rebooted gateway still doesn't work.
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Bubba1235
Contributor
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1 Message
8 years ago
I called the tech support 800 number. They said this feature was disabled.
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GertrudeC
Tutor
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24 Messages
8 years ago
Unreal. I sure hope they restore it!
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dohspc
Mentor
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27 Messages
8 years ago
Yeah that doesn’t sound right... Hopefully the app update is coming.
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user3789894
Teacher
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1 Message
8 years ago
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Cgreen44
Contributor
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1 Message
8 years ago
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leticianicolem
Contributor
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1 Message
8 years ago
Several other people have reported the same issues within this thread and no acknowledgement had been received. Poor customer service at its worse. This may be the last straw and I will get rid of my services.
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IEFSPrem
Tutor
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7 Messages
8 years ago
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IEFSPrem
Tutor
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7 Messages
8 years ago
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Barker9587
Tutor
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4 Messages
8 years ago
I have the same issue. Called att spent 30 minutes on the phone. No help at all.
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Barker9587
Tutor
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4 Messages
8 years ago
I have the same issue. Called AT&T and spent 30 minutes on the phone. No help at all still have the problem with no solution in sight.
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dohspc
Mentor
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27 Messages
8 years ago
App store reviews are starting to come in reporting the same issue. The last 10 reviews which are all one star report the same problem in the iOS app store. Hopefully there will be an app updated soon.
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IEFSPrem
Tutor
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7 Messages
8 years ago
Easy remote app and the U-verse App remote feature were and are required to be working because of the voice feature to change channels(elderly) and a larger format and layout of the numbers and features(vision impaired). I do hope they get this fixed as the feature allows AT&T to abide by ADA
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