Contributor
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1 Message
Easy Remote and Favorites
I cannot get this app (version 1.9.1) to work right on my Android phone. First the star + button on the Channels view of the Live TV view won't work when tapped. For some reason it started working in Channels so I laboriously set up all my Favorites. Then I switched to Guide to reorder them as they do not appear in numeric order. I get a completely blank listing. Argh! I shut down the app and the restart. The screen is back but most of my favorites are gone and going to the Channels screen goes back to no working on the star + tap. Also the Guide screen edit button is not explained in Help. I finally figured out that it is meant to reorder the channels since the program is not capable of this. You must have some Microsoft programmers on staff because this goes back to the old "discoverable" theory. I am guessing that there might be a limit on the number of favorites you can enter although I cannot find this in the help file. I guess this might be another "discoverable" "feature". Can anyone confirm?
DIRECTVhelp
Community Support
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255K Messages
8 years ago
Hi @maryob,
Sorry to read of the trouble you are having with the app. Closing out the app and/ or resetting the device may resolve this. We have some additional troubleshooting steps you can take located in our U-verse TV Hot Topics section. You will find a link labeled U-verse App Troubleshooting.If you are on a browser, the link will be to the right. If you are on a mobile device, scroll down to find it.
-ATTU-verseCare
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