Contributor
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1 Message
HELP Getting "This Set Top Box" does not match account
HELP Getting "This Set Top Box" does not match account error. I did not attempt to set this new receiver before the activation date. On the other hand, I have waited three days past it. Please help. I chatted with ATT for over two hours the other day - I do not want to have to go through this again. Thank you.
Anonymous
1.9K Messages
7 years ago
@Kelpinator
Call 800-288-2020 and get them to provision the receiver to your account. If you followed the other instructions that came with it and you can't get it to work call tech support and get them to provision it.
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DIRECTVhelp
Community Support
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255.1K Messages
7 years ago
Hello @Kelpinator,
It is my understanding you are getting the message “the set top box does not match” error. We definitely want to get this service working for you. I will be happy to offer my assistance.
Please reset all your receivers. To do this open the Access Card panel and press the red reset button for 10 seconds. Once you release the reset button allow 5 to 10 minutes for the process to complete.
Thank you for accessing the Community Forums, and have a splendid weekend!
Anthony, AT&T Community Specialist
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JefferMC
ACE - Expert
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36.9K Messages
7 years ago
Please note that U-verse TV set tops do not have an access card door. Sigh.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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