Sorry to read of the trouble you are having with the screensaver, currently there is no way to extend it or disable the screensaver. If you have any other issues, We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message, please include the account number and phone number that is listed on the account.
-BrandonP, AT&T Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
Further evidence of the low quality programming that is contained within the U-Verse receiver. Included with the not being able to turn off the screen-saver is the start up process that is also a joke. Turn on the receiver and it displays "Press OK to watch TV". Once you press OK you get the message to "Press OK to see recordings". I just pressed OK to watch TV now I have to actually press "Exit" to get it to go to live TV. Who are these low intelligence individuals (I originally said id10ts but their snowflake system rejected my crude language). Do you wonder why I'm switching providers? This screensaver problem has been in the forums since at least 2014 and yet still no fix. Thanks for listening to your customers AT&T.
@nomoreatant If you are having that many issues to just turn on your TV, something is out of sync.
If your remote, TV and box are in sync, one press of the Power button should turn on your TV and your STB with NO screensaver showing.
Which remote do you have (number on back)?
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
I have a Solution that involves the Uverse App and a Android Smart Phone. You have to put the Uverse App in remote mode. You also need a Macro recording app installed on your phone. You will have to record a macro in the recording app of you pressing the OK button in the app and then run the macro program. it will keep pressing the OK button for you and the screensaver will never activate.
how can att not have this feature when every crappy media streamer appliance or DVR even has it. Boy it never ceases to amaze me how terrible att is. Then if you have a problem you have to call that crappy automated attendant. This is definitely a company that I’d love to go away like the MCIs of the world. Any !diot that designed this uverse system needs to be fired and forced to pick up trash off the streets.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Accepted Solution
Official Solution
_xyzzy_
Expert
•
3.6K Messages
8 years ago
You were told wrong. You have no control over the screen savers nor when they kick in.
0
DIRECTVhelp
Community Support
•
255K Messages
8 years ago
Sorry to read of the trouble you are having with the screensaver, currently there is no way to extend it or disable the screensaver. If you have any other issues, We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message, please include the account number and phone number that is listed on the account.
-BrandonP, AT&T Community Specialist
0
0
nomoreatant
Contributor
•
1 Message
7 years ago
Further evidence of the low quality programming that is contained within the U-Verse receiver. Included with the not being able to turn off the screen-saver is the start up process that is also a joke. Turn on the receiver and it displays "Press OK to watch TV". Once you press OK you get the message to "Press OK to see recordings". I just pressed OK to watch TV now I have to actually press "Exit" to get it to go to live TV. Who are these low intelligence individuals (I originally said id10ts but their snowflake system rejected my crude language). Do you wonder why I'm switching providers? This screensaver problem has been in the forums since at least 2014 and yet still no fix. Thanks for listening to your customers AT&T.
0
0
skeeterintexas
ACE - Expert
•
28.3K Messages
7 years ago
@nomoreatant If you are having that many issues to just turn on your TV, something is out of sync.
If your remote, TV and box are in sync, one press of the Power button should turn on your TV and your STB with NO screensaver showing.
Which remote do you have (number on back)?
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
stevek69me
Tutor
•
5 Messages
6 years ago
i have a solution
0
0
stevek69me
Tutor
•
5 Messages
6 years ago
I have a Solution that involves the Uverse App and a Android Smart Phone. You have to put the Uverse App in remote mode. You also need a Macro recording app installed on your phone. You will have to record a macro in the recording app of you pressing the OK button in the app and then run the macro program. it will keep pressing the OK button for you and the screensaver will never activate.
0
0
lrhodes7099
Contributor
•
1 Message
6 years ago
how can att not have this feature when every crappy media streamer appliance or DVR even has it. Boy it never ceases to amaze me how terrible att is. Then if you have a problem you have to call that crappy automated attendant. This is definitely a company that I’d love to go away like the MCIs of the world. Any !diot that designed this uverse system needs to be fired and forced to pick up trash off the streets.
0
Gjhsmith
Contributor
•
1 Message
6 years ago
Uverse should hire some dish developers. They know how to make it user friendly. Oh how I miss you my dish
0
0
skeeterintexas
ACE - Expert
•
28.3K Messages
4 years ago
Post 2yo. Closed.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0