Info button giving me incorrect more showtimes

That was an "enhancement" provided us with the previous (prior to the CC "fix") update.  Or at least it coincided with that update.  That's when I first noticed it, but it seemed to affect only the 'more showtimes' for the scheduled programs screen.  Now, it appears that it is uversal and occurs from the program guide also. 

It is an issue for some of us here, but apparently not for those living in the Central Time Zone, where AT&T HQ is located.

Hi - On 7/6 a tech at my house told me that this problem should be corrected in the 7/8 update - which it has not been - I do not have a dvr - tape lots of show which are wrong when I set by what the more showtimes say - I am in the EST time zone - I guess they think everyone is in CMT - just about ready to leave U-verse - not because of this problem but several other reasons - many of my friends have left - !!!!

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@ginnpr wrote:

Hi - On 7/6 a tech at my house told me that this problem should be corrected in the 7/8 update - which it has not been - I do not have a dvr - tape lots of show which are wrong when I set by what the more showtimes say - I am in the EST time zone - I guess they think everyone is in CMT - just about ready to leave U-verse - not because of this problem but several other reasons - many of my friends have left - !!!!

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Just an FYI, but if you have U-200 or better, you already have the DVR.

Thanks for the reply - but I have been grandfathered in with the 100 - how many channels and shows

can I watch - I have more interesting things to do with my time - but every few days they add channels - and still

cannot fix this "stupid" problem - the tech people at my company wouldn't be employed too long!!!!

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@ginnpr wrote:

Thanks for the reply - but I have been grandfathered in with the 100 - how many channels and shows

can I watch - I have more interesting things to do with my time - but every few days they add channels - and still

cannot fix this "stupid" problem - the tech people at my company wouldn't be employed too long!!!!

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Actually, I've found that most of the tech people are pretty sharp, though none of them should be predicting when a fix/update will come out.

In defense of AT&T, they are dependent on outside software and support.  And who would that be?  I've heard that it's none other than Microsoft ... a company where software deployment is run by the marketing department rather than the software developers.

It's not just AT&T and MS, but throughout the industry I'm amazed at the lazy coders and almost nonexistent quality control.

Thanks again for the reply - but as mentioned in previous email - do not have dvr and tape things - which has not been good if I follow "showtimes"

ginnpr

It will not make a difference. Just schedule your VCR and follow the time in your (EPG) guide as it's aligned with local time zone. Again, this is only for  search results. It won't affect the actual times that programs are scheduled. Let's say you live on the East coast, and want to record NCIS at 8:00 EST, but the more sometimes returns the time as 7:00, because the search servers are in the Central time zone, just schedule your recording 8:00 - 9:00 and it will record correctly. 

Hope this helps!!!

Thanks - but not sure what the guide you mentioned is - at at times too busy to see actual time - so mess up taping!!!

The guide is the Electronic Program Guide. If you hit "guide" on your remote, it will show up.

Thanks - but sometimes I start the VCR - and leave and realize I used the "showtimes" section - have to put a note on the VCR - What a pain!!!!!

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@ginnpr wrote:

Thanks - but sometimes I start the VCR - and leave and realize I used the "showtimes" section - have to put a note on the VCR - What a pain!!!!!

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You only have to put one note on the VCR one time that says:  "Use the times from the Guide!!  Not from the 'More Showtimes' screen"

Then, if and when they fix this issue, you can throw the note away.

I'm surprised more people aren't complaining about this problem.  When displaying additional showtimes they are indeed incorrect by 2 hours (on the West Coast) but the real issue is they all become unrecordable.  When attempting to record the future showtimes an error message appears and demands a manual recording.  It's a real hassle to search for future episodes, remember the approximate time, then return to Guide and jump forward hours or days in an attempt to locate the desired episode.  

I can't believe this bug wasn't given high priority status since it effectively invalidates search and future episodes.

Thanks again for the reply - but for what I am paying monthly - I don't think I should have to do all of this checking to find the proper time!!!