Teacher

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35 Messages

Saturday, March 19th, 2016 6:31 PM

Lost detail on daily & weekly programs.

When I hit the info button on the remote, I expect to see the topics & guests on a show. No longer does that appear for Dr oz, steve harvey or real time with bill maher among others. You're taking away my choice to make an informed decision. Why?

Mentor

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41 Messages

9 years ago

I myself have noticed the hit-or-miss episode descriptions for Bill Maher's HBO show. Most of the time they read as very generic program statements, less often they mention particular guests by name. For me it's no big deal to occassionally browse his show while on-air to glimpse who his speakers are and what their topic of discussion might be.

 

Charley Rose on PBS is a whole 'nother story, where I have NEVER been able to read who his guests are from U-verse's guide. From this forum topic I concede that they (PBS) are the most likely culprit in failing to provide advanced program data to view, but unlike Maher's HBO show which is a weekly broadcast which can be viewed any number of times in a 7-day period, Rose's PBS show is different on a nightly basis; more frustrating to one whose curiosity needs to be sated with individual broadcast data.

Former Employee

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187 Messages

9 years ago

I need your local station call letters for 1004


@arbee123 wrote:
Great, thanks. Any new info for 1004?

 

Teacher

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35 Messages

9 years ago

At least I take comfort in knowing that it's not me...its "them." 😊

Teacher

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35 Messages

9 years ago

What's the latest on WYFF descriptions?  Still not getting descriptions on either show.  Even the date is not showing now on the Steve Harvey reruns.  Have you made any progress?

ACE - Expert

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36.9K Messages

9 years ago

Well, you just gave @Fox Mulder the call letters for the station so he could look into the issue.  Now give him a few days to do something.

 

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Expert

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4.3K Messages

9 years ago

@JefferMC   Just so you know Fox Mulder PM'd me last week letting me know he's been switched to a new job and is no longer on EPG.  I'm just sending users to ATT Customer Care. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Former Employee

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187 Messages

9 years ago

I pulled the metadata for wfyy and all shows that have been mentioned, have complete descriptions and other information. If your not seeing any information on your EPG, then you have a different issue. Is it like that for all your STB's?

ACE - Expert

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36.9K Messages

9 years ago

I'm actually in the WYFF service area as well.  I can compare what I see for specific episodes that @arbee123 is missing, if he will post a few specific date/times.

 

 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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35 Messages

9 years ago

Hi JefferMC.  It seems like the only shows this is happening with is Dr. Oz and Steve Harvey.  Dr. Oz is on at 2 p.m. and Steve Harvey is on at 3 p.m. on WYFF TV, channel 1004, Monday thru Friday.  Any help is appreciated.  arbee123 is a "she," fyi. 🙂

Teacher

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35 Messages

9 years ago

Hi Fox,

Yes, it is the same on all STBs.  Only those two shows, Dr. Oz and Steve Harvey.

ACE - Expert

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36.9K Messages

9 years ago

Sorry, arbee123, kind of hard to tell with the whole Internet in the way.

 

On Uverse.com I'm getting generic descriptions for each show for all episodes SD/HD for this whole week.  "Generic" in that it describes the series but not the individual episode.

 

I will try to remember to check what an STB shows tonight.

 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Former Employee

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187 Messages

9 years ago

I've reached out to WYFF and ask them to send over an updated schedule with episodic information if they have it available.

ACE - Expert

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36.9K Messages

9 years ago

I remembered this morning and checked this.

 

On my SD TV upstairs that has channel 4 programmed, I checked through the end of the week and both syndicated shows had episode specific information through Friday.

 

On my HD TV downstairs, I checked 1004 through next Tuesday, and both shows had episode-specific information through Friday, but starting Monday it changed over to generic.

 

UVERSE.COM has generic descriptions throughout this week.  The U-verse App on my Android phone shows descriptions for this week, generic for next week (just like the schedule on the Receivers).  Because of the way it lists additional episodes, I see that there are 3AM episodes as well as the 3PM episodes for Steve Harvey that I was originally looking at.  The 3AM episodes have descriptions running through next week in the App.

 

Which tells me that UVERSE.COM is slack on episode updates.

 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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35 Messages

9 years ago

Well, after reading your info I checked uverse.com on my phone.  The descriptions were there, so I decided to check my EPG (guide on the TV, right?), and guess what?  I suddenly have specific descriptions on both shows.....  Not sure what happened or who happened, but the info is there!

Former Employee

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187 Messages

9 years ago

I just reviewed the data and it looks good. We received an update from the content provider, WYFF, late yesterday. Have a good day!!


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