Lost my HD channels

You should call it in so they can fix it for you.

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@db4210 wrote:

I had AT&T set up my phone line yesterday, now I can't access any of the HD channels I always could before (U200)

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Try this: menu>options>restart verify restart and see if the HD channels come back. 😉

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Have you been paying the $10/month HD Technology Fee?  You don't get HD channels on U-200 without it.  They're included in U-450, but no other tier.

We were getting HD with U200.  Router, outside wiring box, and fiber transceiver upgrade today... HD GONE!!!!

ATT stuck it to us once again.

@nd29034752  Call CS.  If a mistake was made when your new equipment was installed, it can be fixed remotely.

Support reported that the new router upgrade has fixed a bug that allowed me to get HD for free.

ATT is calling all it's customers offering the "free upgrade" to "allow for better service."

(Everyone in my neighborhood has been upgrading, so i figured i should also.)

HD costs $10 per month, therefore ATT will now get an additional $120 per year per for each customer whom upgrades. 

Not a bad deal for ATT.

Not only have I lost HD on my tv but i get a frustrating amount of freezes. This all happened after an upgrade to internet speed and fibre. I think I should revert to the 100 package.

@stratcat250 

Start a fresh thread and include as many details about what happened.

This very old thread (2015) will be CLOSED