Lost signal and now my patience.

The wireless settop box has a signal strength meter on the front you can use to judge, although the actual experience is a clear indicator of a marginal signal.  Is it possible to relocate the WAP device a little closer to the where the settop box is located?

No, I can't relocate the transmitter very far.

I was on the phone for two hours today with someone "from ATT." After doing all the testing from her end, she finally agreed to send a technician out. Either the WAP is weak or the receiver is weak, so I expect one of those will be replaced. The other option that an ATT person told me the previous time, about two months ago,  was that a hard line needs to be run since the location is more than twenty feet. Twenty feet is the range? That's nuts.  It's crazy that I have go through all that on the phone with someone who is obviously reading from a script. They are doing what they are hired to do, but they ask the same questions over and over and waste a lot of time. She was going through all of the tests on the receiver in the other room. Thing is, that receiver was not making a connection to the transmitter here, so she could not connect to it either. After two hours, she finally admitted it. So frustrating......  see why more people are opting to just use streaming from the I-net.

Unfortunately if you're going to call in for help, and depending on the level of one's own personal technical depth, you have to be prepared for a significant degree of frustration and a lot of wasted time.  So yeah, peer level help is good in certain instances when the issue isn't time sensitive and there's lag time that can be tolerated.

In case it's not obvious, and we can't see your installation, the WAP device does not need to be closely tethered to the RG.  In fact as JefferMC said, it's better for it to be fairly far away.  For instance, if there was an Ethernet cable run in another part of the home with a switch, you could hang the WAP off of one of those ports and it would work so long as the signal can reach the wireless receiver.  Or just use a longer Ethernet cable connected to the RG.

Frankly, I don't think that I should have to tolerate the frustration and wasted time spent trying to work through a simple issue. The person on the line obviously doesn't know much about the equipment and is connected from Pakistan or India reading off of a script.

Also, I didn't set this system up. An ATT tech came out and did that. It worked fine for over a year until it didn't, so all the talk about moving things around seems off target to me. The location of the equipment nor anything else has changed since the ATT install, so it's reasonable to conclude that a piece of the equipment has failed. Before I called the number, I exhausted every option of resetting the equipment that I have learned when this same problem occurred in the past. I did it many times because I know how painful it is to deal with ATT customer service and I wanted to avoid that if at all possible.  Last time it happened, after going through all of this trouble and more, the ATT tech finally came out and didn't move anything around, but replaced some of the equipment and it worked. So, again this advice about moving equipment, is interesting, but not really helpful. Very likely, the only move that needs to be made is moving the failed piece of equipment out and new piece in.

You are correct that the radio in the WAP could be either not radiating as much power or receiving as well (and of course, the Receiver has a radio, too).  So, yeah, it could be that.  So, if you don't have a ticket open at the moment, send a Private Message to @ATTU-verseCare with your situation, account number and contact information and get them to hook you up.

Thank you. I have someone coming out today. I'll post later what happens.

Just to follow up: The tech came out and determined that a piece of equipment was bad, the WAP. He replaced it with a new one and everything then worked great.  The tech was great guy and even fixed another TV in the game room that we had pretty much forgot about. Once again, another bad piece of equipment.