DIRECTV Community Forums

Movies are displayed in the annoying little box

I have been having the issue of movies being displayed in the annoying little box. It doesn't happen every day but on holidays and weekends. It also happens when we get the free premium channels previews. If the issue isn't resolved them I am going to Xfinity

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DIRECTVhelp

Community Support

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254.9K Messages

5 years ago

Hi @MINENA,

We're happy to look into this for you.

Please tell us what box you're referring to so we can start looking for a solution. If you haven't already, try resetting your receiver and checking to see if the box is still displayed afterward.

We'll be awaiting your response.

Aminah, AT&T Community Specialist

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MINENA

Teacher

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20 Messages

I have my TV settings so that the movies fill the entire TV screen. From time to time the movies are displayed in a box so that there is a wide black bar on top and bottom with the movie playing in the center. I believe this is called letterboxing This especially happens on the channel 790 and the fx, fxx channels. Often times the movies are playing the way I originally intended and it suddenly changes to the letterbox and it is annoying

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5 years ago

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DIRECTVhelp

Community Support

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254.9K Messages

@MINENA

Thanks for the clarification. And did you do the reset on the receiver with the link I sent and check to see if the boxing still appeared on those channels?

Aminah, AT&T Community Specialist

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5 years ago

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MINENA

Movies are displayed in the annoying little box

DIRECTVhelp

MINENA

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