My AT&T wireless receiver keeps losing signal when connecting to access point

Hello,

I am having the same issues. We have had AT&T out to try to fix the problem and couldn’t figure it out so they just left. We are having a lot of issues with this and connection is lost approximately 2 times while watching a DVR 1 hour show. This shouldn’t be happening, especially as often as it is. In fact, AT&T will be out tomorrow but still don’t know what to do for it. Would it be worth a shot to get the Motorola WAP? 

Thanks,

Ashley 

I've started having issues with my wireless receiver too. Worked perfectly the couple years, never had to reset it once over that period. Then I would periodically have to reset it and go through the steps for the access point to find it. It slowly started happening more often and usually wouldn't reconnect unless I unplugged the receiver for a while versus the manual reset on the receiver. It started happening about once a week until earlier this week. I managed to get it to reconnect, just to lose connection the following evening. When I got it to connect the following evening it only stayed connected about 15-20 minutes before losing connection and it has refused to reconnect since. It can't be interference since equipment location hasn't changed in the 4 years that we've live at this house. No clue if it's the receiver or the access point. The online diagnostic didn't show any issues. Guess I'll be spending a lot of my free time on the phone with tech support over the weekend, because there's no way I'm wasting my entire evening with that after working all day.

Welcome to the club

how do you login to the wap?

we were watching tv yesterday & all of a sudden the wireless receivers wants me to set it up again

I tried multiple times but it will not reconnect to the WAP

I have my WAP next to my Gateway

Any Suggestions??

First suggestion... move the WAP at least 3 feet away from the gateway.

Once you've done that, do a whole house reboot.  Unplug all the AT&T gear.  Then plug in the Gateway and let it come up.  Then the same with the DVR.  Then the WAP.  Then your wireless set top.

Let us know how that works for you.

Will changing the channel on the AP work if my other receivers are all CISCO, my access point is CISCO but the new receiver that is not pairing, is Motorola?  I have the IP address pulled up for the AP but the username and password don't work.  Can you assist?

I solved this problem by hard wiring the TV receiver via ethernet. The wireless is a pain (and a piece of junk IMO). Wired will reboot/reload much faster and eliminate all of these annoying wireless issues. Most TVs have ethernet now anyway, so many people likely have an ethernet connection by the TV.

It would have been nice if AT&T had used the hard wiring when they did they initial install.

Note that it CAN be interference. More and more wireless connections are all around us. Your neighbors have more powerful WAP equipment. I used to get 5 networks in my living room now I get 50. Phones, routers, other people's TVs. 

I know this is kind of old; I have a VEN501 unit. the login here doesn't work. What is the default for newer 501 units?

I have gone through the same cycle. Call tech support and redo everything the box tells you to do. They finally send a tech, who replaces the Cysco set top box with another Cysco box. Still have connection problems. This issue is going to drive me back to Spectrum. UVerse wireless appears to work on 10 year old technology. 

So we have to reset this 3 or 4 times a day?????

rebooting system only a short time fix, then have to repeat and repeat and repeat, think it’s time to get an antenna and xfinity internet and just stream tv

@Whomever

Have you called AT&T tech support? What will you do when Xfinity (Comcast) has issues?