New on demand Format

Yeah I would never recommend AT&T to anyone now with this new interface, that article about changing it from the poster to the list view helps, but it doesn't help the fact that everything takes so much longer to load now, before things loaded almost instantly, now I have that little circle thing in the corner spinning, & it's not just the On Demand that's changed, now the more showtimes takes forever.  Please change back or get everyone better hardware so things don't take forever to load.

here we go again, but first let me reiterate....MY post, before it was moved, was more abut the impossibility to set recordings and the crappy new guide. But hey, just toss it wherever you feel like, lump any complaints together and hope nobody reads anything other than cheeleader posts touting "how great uverse is"

it's not like ATT will address their complete failure in installing this 'upgrade' or acknowledge their complete lack of customer care or service, or even provide a proper way to voice complaints.

And really, posting here expecting ATT to fix their mistake is about as futile as trying to get my uverse to work as it did a week ago, so I'm not sure why I even bother. Misery loves company I guess.

I digress....

17 mins spent earlier to try to search and set up a series record for a new show starting may 29. and COULD NOT COMPLETE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

First the new guide takes forever to load, then actually search. Next it's the new series record tab which lists whatever it feels like for a time option, which  btw isn't correct for ANY time listed for the show. So i try that just to see, or just to get it to set anything as a reminder hoping to fix it later , since that seems the new norm.... and it flakes out and gives me:

"Television service temporarily unavailable." OVER and OVER again.

What time I have to watch tv, is now being spent wrestling you're lousy box into submission, usually just resulting in failure, and resisting the urge to destroy your box with the remote. Enough is enough

You know whats going to be unavailable? ALL OF YOUR CUSTOMERS!!

ATT, you have one last shot ...I'm calling retention tomorrow, speaking to someone that resides in the U.S. and speaks proper engilsh. I'm paying a boatload for u450, top speed web, i still have a landline, and our cells are also ATT. That's a lot of $$$ I spend every month to be treated like some schmuck when I try to get answers or speak to someone who can comprehend and understand english.

If I'm getting less service and more aggravation than before....I'm paying less. They're going to reduce my bill or I'm gone. I suggest everyone else does the same. The only way to get the point into their thick greedy heads is through their wallets.

Like the other poster said before, I used to recommend uverse to everyone I knew, no longer. What am I supposed to say?....it looks really cool, it doesn't work right half the time, customer care is useless and insulting...but wow, it sure is neat. Oh, and it will cost you a fortune with little value and raise your blood pressure...hurry up and call.

The few shortcomings uverse had when i made the switch vs. my charter were minimal, I initially saw a savings...and I really disliked charter, their outsourcing and foreign based cust. service and I was looking forward to all the bells and whistles ATT promised, and has never lived up to.

 Now, comparatively, I pay more than I would be with charter or dish, you're outsourcing just as they did, and the service all around has went to crap.

Anyone that says to chill out and wait, well ATT can compensate me for my patience, This sissy, submissive love affair with greedy corporate America is what is killing this country and what little is left for customer service or value for dollars spent on over inflated, so called 'service' at all. They've gotten away with it for so long that they don't even bother any longer. As long as people keep making payments while accepting less, less is all we will ever get.

No contracts on my uverse or cell phones, nothing preventing me from pulling the plug!

Here comes a breakdown my comments will be in red. 

---

@IBEW1 wrote:

here we go again, but first let me reiterate....MY post, before it was moved, was more abut the impossibility to set recordings and the crappy new guide. But hey, just toss it wherever you feel like, lump any complaints together and hope nobody reads anything other than cheeleader posts touting "how great uverse is"

The major update did nothing to the guide. The update made changes to search and VOD.

it's not like ATT will address their complete failure in installing this 'upgrade' or acknowledge their complete lack of customer care or service, or even provide a proper way to voice complaints.

There are several ways to contact AT&T directly. You could try calling them, or using the "Contact us" page found after logging into your account.

And really, posting here expecting ATT to fix their mistake is about as futile as trying to get my uverse to work as it did a week ago, so I'm not sure why I even bother. Misery loves company I guess.

 

I digress....

17 mins spent earlier to try to search and set up a series record for a new show starting may 29. and COULD NOT COMPLETE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

When you posted this, guide data wasn't avaliable beyond 7pm CST on the 29th. If your show is scheduled to air after then you wouldn't have been able to set a recording then. Try again today, as the guide data is updated to 5/30 at 7pm.

First the new guide takes forever to load, then actually search. Next it's the new series record tab which lists whatever it feels like for a time option, which  btw isn't correct for ANY time listed for the show. So i try that just to see, or just to get it to set anything as a reminder hoping to fix it later , since that seems the new norm.... and it flakes out and gives me:

 

"Television service temporarily unavailable." OVER and OVER again.

 

This sounds like a techinical issue, espcially since it's effecting your guide. Try resetting your DVR/STB and Gateway and see if that resolves your issue. The boxes and gateway are still computers and need resetting every once in a while.

 

 

 

---

This is a peer-to-peer user forum. Almost everyone on here is a customer like you. People with authority over AT&T service does very little monitoring of this board. Have you tried contacting Customer Support or called them yet? If you're expecting progress by posting something on a message board you're in for a large amount of disappointment.

---

@Ryan456 wrote:
With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

---

I will say that it is instances like this that makes my head spin.  No one from AT&T chimes in and and says something like "we hear ya" or "we'll check it out" but total silence is quite maddening.  My gut has been that they are trying to emulate Netflix's GUI. 

On the other hand, AT&T does often fix  issues like this, after hearing the customer's rage BUT it should never have went this direction, in the first place.

There are times when ATT updates their on demand offerings and during that time some programs may not be available for viewing.  This is not meant as a solution for this issue, but since I have been a sub that is what has happened.  Also, that problem can show up in one region of the country and not in another.  Hopefully, this won't be an issue for you for much longer.  It is not good that this has to happen at all, but it does go away.

---

@dhascall wrote:

---

@Ryan456 wrote:
With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

---

I will say that it is instances like this that makes my head spin.  No one from AT&T chimes in and and says something like "we hear ya" or "we'll check it out" but total silence is quite maddening.  My gut has been that they are trying to emulate Netflix's GUI. 

 

On the other hand, AT&T does often fix  issues like this, after hearing the customer's rage BUT it should never have went this direction, in the first place.

---

Just like several buisness are ran I'm betting deadlines and upper management demands caused this to be put out earlier than it was ready to be.

---

@americangame wrote:

---

@dhascall wrote:

---

@Ryan456 wrote:
With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

---

I will say that it is instances like this that makes my head spin.  No one from AT&T chimes in and and says something like "we hear ya" or "we'll check it out" but total silence is quite maddening.  My gut has been that they are trying to emulate Netflix's GUI. 

 

On the other hand, AT&T does often fix  issues like this, after hearing the customer's rage BUT it should never have went this direction, in the first place.

---

Just like several buisness are ran I'm betting deadlines and upper management demands caused this to be put out earlier than it was ready to be.

---

You are probably right BUT they have another option - test the product before installing, on willing folks.  I have beta tested protects and software for LOTS of companies.  HP would not roll out a new printer unless they beta tested it first.  In fact, they would not change the owners manual unless it was properly tested and most testers said that all is well.  AT&T should learn that testing, using willing folks should be required before rolling things out.  AT&T has used "unwitting's" for testing purposes, springing an update, on folks unknowingly.  You can't expect feedback when folks don't know that they are running a test product.

Hey RC - I'm betting that the poster (third one in the thread) is referring to the new GUI for On Demand.  I have yet to get this "upgrade" but it seems like thumbs down, from most who now have it.

Yeah and I want my work admin staff to roll us back to XP......  Just sayin.

Spoke too soon!  We got the update, in Indy, today.  It is more Netflix-esque and, in fact, U-Verse calls it a "new storefront."  Just a Netflix copy.  At any rate, the on-screen message mentioned the ability to switch to List View.  I did that and it seemed very peppy.  The graphic way did take longer but wasn't too bad, IMO.

Has the List View always been an option, since the upgrade?  It is on the Left side menu, after you go at least one down from the top menu.