Programming is interrupted with blue screen 'tips' screen.

Question

At least once a day my programming is interrupted with blue screen 'tips' screen. Is this a feature I can turn off?

JefferMC · Answer

After 8 hours of no activity (from the remote or the front of the box), the STB goes to its "standby" state: The "power" button light goes off and the display switches to the standby blue screen which--as of about 8 months ago--displays "helpful" tips about U-verse service.

You can prevent this by pressing OK, or EXIT or anything on the remote before the eight hour timer expires, but the feature itself cannot be disabled.

aviewer · Answer

fiftiesbabe - The answer to your question is no, but there is a work around. There have been many complaints about this feature. The only time it is a real problem is if you are not home. Which is a paradox. If you are not home what does it matter?

I had a couple days where I did not go out & not turning off the TV so at 4:00 or soon after the dreaded press ok screen appeared. I did press OK & all was right again in the u-verse (at least for the next eight hours, but I usually change channels in that time frame.

So, the work around is to find a time, within an eight hour period to do a quick chan up/down to buy another eight hours of uninterrupted viewing. Think of it as feeding the parking meter. Or, just press OK when needed.

oufanindallas · Answer

@hkerslake wrote:not a good work around, i'm paying for it 24/7 and i want it 24/7 on my termsIf you're watching the same channel for 8hrs and 1 minute is the only time you're going to run into this issue.  You have access to your tv and internet 24/7, it's an energy savings feature that is built in to turn the box off after 8 hours on no activity.

DIRECTV Community Forums

fiftiesbabe

Programming is interrupted with blue screen "tips" screen.

JefferMC

aviewer

oufanindallas

Helpful Widget