Questions about the new U-Verse app

I just downloaded an update to the app. I now see local channels in the guide, but can't add them to favorites.

User "Baseballisback:" Thanks for letting everyone know an update is available. I confirmed your findings.

GOOD: Allows landscape view of the guide, shows all channels in the Guide

BAD: Still doesn't show ABC, CW, CBS, or PBS (HD or non-HD channels) in the channel matrix in settings for selecting Favorite Channels

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Dear U-verse: Appreciate the update but the guide still needs work to be user friendly! See above. Thank you.

I just got the new update today. Android. This is TERRIBLE. I rarely get to see anything when it is actually broadcast. Therefore, I have a lot of DVR'd tv shows. The old app was not perfect by any means; but, at least I could look at it and know when something was recorded and be able to watch the earliest recorded shows in order. Even the STB didn't do that with the TV. So, I used the app every day. The tiles were not a value added change. There is a filter function but nothing that is for recordings. I can't filter from most recent or earliest. Now, I am guessing what was recorded when and will miss recordings because of it. It is bad enough that we lost regular broadcast networks like CW that never came back, and NBC and CBS for several months each. I can't want recorded shows anywhere but the STB which did not allow me to date sort them on the TV, especially if several episodes in a series were recorded. Xfinity customer service is atrocious. I have found that getting answers and help from ATT is almost as bad in the last couple years. I do my best not to have to make contact. Given that, Xfinity allows me to see my7 recorded shows on STB, mobile devices, computer, internet, etc. I am not tied just to the STB. I know the hope was that everyone would go to DirectTV and ATT could get out from under Uverse. But, you do still have Uverse. We still pay for it and deserve service. We should have been considered with this change. I am sure many have asked to be able to view recorded programs away from the STB. When is that coming? Now, the app and its use for Recordings and the STB with it, combined are much worse. I am VERY disappointed in this surprise. It is Easter next weekend... fyi, I do not consider this an Easter egg that I am lucky to have found.

Is there a quick guide available for the new UVerse app for Android? I got no notification that this was being pushed and there's no quick guide to show me what the icons mean or how to manage my existing recordings on my DVR. For example, I tried to delete a recording I already watched from a series, but the list doesn't detail episode or date info. It's just the same series title with a red dot next to it. 

My Uverse app (which has worked fine for many years) now only shows HBO channels in the guide and nothing else.  It happens on both iPhone and iPad, so it's not device specific.  I've already tried deleting and reinstalling.  Anyone know what's wrong?

For those missing local channels from the Guide in the new U-verse App...

Click on the filter icon at the top of the Guide page (looks like a funnel).

Click on Clear All (this will remove all filters, including the Live Channels filter which block channels that can't be viewed directly on the App)

See if your locals are now available

I've seen filters applied at app start, so you may have to get use to clearing filters this way.

In the LiveTV tab and Guide/ select the filter button in the top right of the page and his clear all button.  It will then show all your subscribed channels.  

I'm not going to be ATThelp about this.  I will not.

I agree.  The updated u-verse app is a disaster!  I can’t navigate anywhere near as easily as I could on the old one.  Finding a channel like Marquee Sports Network you have to know the filter “code” and you can’t save it as a favorite channel for some reason.  Additionally the record functionality is a disaster.  It doesn’t work half the time and when it does work the system doesn’t notify you when your recording session has been successfully completed.  Give me the old version of the app back!  It wasn’t perfect but at least it was easy to follow and it worked!

Using the 7.4.4 app on iOS, ipad and phone, same results. On the home Att wifi gateway. I open app, limited channels shown. I use the drop down to clear all, so I can now see all. However, only 31 channels are showing live and can be streamed. U-verse subscription is roughly 200 channels should be available. I understand locals not available, so I’ll give you 10, but still 160 channels not available? iOS up to date. App to date, deleted and reloaded. Sign in, signed out. What’s am I missing?

@Weagle50 

Have you selected the option for all channels?

@Weagle50 

That is an odd issue, we have not seen it yet.  Please tell me what you see before you Clear All and then after.  Where do the channel #'s stop? 

I can now see ABC HD 1008, CW HD 1009, CBS HD 1011 and PBS 1013 HD (DFW Metro) in the complete channel listing but they are still not available in the Favorites setting. So some progress but more needed.

For follow-up to my post, in the channel filter, I see … favorite - no channels visible, live - 31 channels (should be 200 minus locals), hd - 11 odd ball channels, cancel - full list but still only 42 accessible. Whats left of the 200 all have the set top box icon, not live.