Showtime Anytime Not Working with Uverse

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@jimmysim wrote:

I did send the message as you suggested a week ago and no one has responded. But again this is typical of UVerse response on most every thing.  What is frustrating is that it is a wide spread problem that should be easy to fix and has been going on a long time and every other content provider can gain access easily.

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@ATTDmitriyCM, would you check on @jimmysim 's case for him (i.e. did it get through to the team, etc.).  And while you're at it, any general news you can find out about this apparently not-isolated issue which has been happening for 10 days and share with us would be great!

Thanks.

I'm also running into the same issue. Also with HBO and MaxGo. I've submitted a PM as well. I've even tried the password reset and creating a sub account as was suggested by someone, but to no avail.

Thanks for your help.  but fyi this has been going on for several months at least. Its popping up on every communnity blog.  I started trying to access this over a month ago myself.

Again thanks but the problem is not just showtimeanytime, it is for any premium channel that Uverse carries, HBOGO,  etc.

Yes, there have been isolated account issues for many months, especially following a move from one U-verse location to another.  However, these have been apparently limited and quickly fixed once the customer gets in contact with the U-verse Care Team.

Since approximately September 3rd, there have been many, many more complaints about 3rd party authorization, and I don't recall seeing any reports that anyones problems have been reliably fixed.

Regardless, I ask anyone experiencing this problem to do the same thing as before and report it via PM.  The more accounts that are documented to have the issue, the better chance they have of finding the issue.

BTW, this is not happening to everyone.  I just went to ShowtimeAnytime.com and to WatchEspn.com and was able to watch video from both sources.

So... anyone reporting this, please be specific about any error messages or anything you think might be unique about your account or situation.

thanks for your prompt reply,  I only alluded to all premiums because I see the others on blogs.  I can also login on ESPN.GO.  It is only Showtimeanytime that I cannot access because that is the only premium I want to access.  Appreciate anything you can do.

Sorry I hit send too soon on my reply.  On my Mac the error message is "there was an error on the server" and on my iphone it just goes to a blank screen.

Unfortunately it has not been intermittent for me as I have tried to access every day for 6 weeks and not once was I successful.  I dont buy that it cant be fixed because the hundred or so other providers have a workable system and its only Uverse and on only certain premium channels. Thanks for your input.

Update from Office of the president.

Still a known issue and the ETA on a fix is estimated to be "October".

Does that mean October 1st or October 31st? I'm not sure just trying to keep everyone updated on information I am recieving. 

This ´solution´ does not work for me. My issue is with WATCHESPN/ESPN3 content via my cell service.

Uninstalling/reinstalling the app did nothing.

I am a U200 subscriber.

I do note that the network service is hardly every mentioned in these complaints:

In my case I tried several different paths with different results:

1. Accessed espn.go/watchespn via my Chrome browser on my laptop, while connected to my home network which is also AT&T. Selected AT&T as the provider. Selected an ESPN3 stream  - WORKED

2. Accessed WATCHESPN via the App on my Android Galaxy S4 phone, while connected to my home network which is also AT&T. Selected AT&T as the provider.  Selected an ESPN3 stream - FAILED with  User Not Authorized message.

3. Accessed WATCHESPN via the App on my Android Galaxy S4 phone, while connected to my T-Mobile 4G network. Selected AT&T as the provider.  Selected an ESPN3 stream - FAILED with  User Not Authorized message.

I tried one additional test:

4. Accessed espn.go/watchespn via my Chrome browser on my laptop, while connected to my T-Mobile 4G hotspot. Selected AT&T as the provider. Selected an ESPN3 stream  - FAILED with User not Authorized

Try LChapa35's solution. This fixed all my WatchESPN app issues.

Go to ATT.COM and create a sub-account. (att.com -> My Att -> Internet -> Create or Manage Sub-accounts)

Go back to WatchESPN app and log in via the sub-account ID instead. If you can't make WatchESPN forget your old ID, then force it to forget by re-installing WatchESPN.

Concurrenly with attempting this solution, I contacted AT&T support. They 'fixed' my primary ID so that it also now works. There must have been some attribute of my primary ID that was missing the key authorization information.

Apparently it is happening again. I get a non-discript error when trying to login.