Tutor
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3 Messages
TV apps not working with uverse
Hello,
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
ATTU-verseCare
Community Support
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865 Messages
10 years ago
SidFarkus,
Thank you for sending us your information to help you resolve this. After syncing the account you use to sign in, we were able to confirm you have access. If anyone else is experiencing these issues please send us your account number with some contact details at ATTU-verseCare to be able to help restore access to TV apps such as HBO Go, Watch ESPN, etc.
SadathCS
ATTU-verseCare
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SidFarkus
Tutor
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6 Messages
10 years ago
Thanks for your prompt and knowledgable help SadathCS! I appreciate it very much.
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miltiv
Contributor
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1 Message
10 years ago
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meganmbr
Contributor
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2 Messages
10 years ago
I am having the same issues, trying to watch live games with NBC LIVE EXTRA app . It keeps telling me not authorized. please help
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meganmbr
Contributor
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2 Messages
10 years ago
I am having the same issues with NBC LIVE EXTRA app, please help
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metaname
Contributor
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1 Message
10 years ago
I am having the same problem, and even better, I can't seem to send a private message.
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Jeffster
ACE - Professor
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411 Messages
10 years ago
What do you mean by can't?
What is the problem, error message or don't understand how?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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theTAB
Contributor
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2 Messages
10 years ago
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theTAB
Contributor
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2 Messages
10 years ago
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nwicki
Tutor
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4 Messages
10 years ago
I am also having the same issue with the NBC sports app, how do I fix it??
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j2015parkkila
Contributor
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1 Message
10 years ago
Same issue here, unable to sign in to NBC Sports Extra apps on the iPad. NBC Sports app on the Apple TV also does not get activated when I go through the nbc sports activation web page with the activation code I get from the Apple TV when attempting to sign in. These things worked like a charm with Time Warner Cable.
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ATTU-verseCare
Community Support
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865 Messages
10 years ago
Hi,
We're sorry you are having issues to use these apps. Our technical teams are investigating a current issue with access to these TV apps and are working to restore access as soon as possible. Thank you for your patience in resolving this matter. In the meantime most of the content for your preferred networks is also available to stream at http://uverse.com/live.
-ATTU-verseCare
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nwicki
Tutor
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4 Messages
10 years ago
I get the same error messsage when I go on that site and try to login.
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Heraclioap
Contributor
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1 Message
10 years ago
I have a similar problem, I'm AT&T app crashes every time I try to open it. How can I solve this problem?
Thanks
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nwicki
Tutor
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4 Messages
10 years ago
I am still unable to use the NBC sports app and uverse live will not work at all either, is there anything else I can do about this?
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