U-verse is not available at this time Error message

We have unplugged and all the things and are still getting the U-verse is not available at this time message today January 15th.   Apparently a call to talk to a tech is not possible either.   What is being done to fix this issue?  Quite frustrating! 

Any chance we will get money credited to our account for extended loss of service? 

Numerous sources are indicating an ATT Uverse outage. TV down here in Murfreesbroro, TN. Would be nice to get the text message that I signed up for to notify me of outages. For the heck of it I signed into my account and checked for outages in my ZIP and it responded that I am, "CLEAR" and TV service is, "GOOD". Kinda frustrated.

@Bgrumpy20  Wait until it's back up, then call and ask for a credit for the service being out.  They probably will not issue one without a request.

@Bgrumpy20 

Any chance we will get money credited to our account for extended loss of service? 

Definitely…call once service is restored for a credit on your bill.  It will most likely be for < $10.

Here is the odd thing that I found out, if you have a smart tv and download the Uverse TV app ( I am on a firestick) it works fine and it says it's "LIVE TV" so what is up with that. 

I'm just (Edited per community guidelines)ed glad I still have my OTA antenna hooked up so I can still watch the two NFL playoff games today on TV. Nice timing AT&T! Lots of people staying inside because of the bitter cold weather front and the holiday today with no cable TV to watch.  I'll be coming back to this forum to see when (or if? ) the outage gets fixed since I now know that we can't depend on AT&T to let us know.

@

Majokeiser

@Majokeiser . I noticed that too with increase on my bill.  Will ATT credit me on the much higher bill for the outage ?  Oh, it says nothing is wrong when I go the outage page...hmmmm

I am in Houston, TX and I do not have service, the message shows U-verse is not available, restart the receiver. I have restarted the receiver several times to no avail.

My TV has been out since 9:00 last night! The only place that mentions an outage is this obscure forums site!!have been on hold over an hour!!  The chat disconnected me!!  Can’t report an outage!!!  We need a refund for this loss of service!!$$

still not working in Wisconsin

The only place that mentions an outage is this obscure forums site!!

Obscure?  Obscure you say????  We are hurt and offended!  j/k

Just so you know, this forum was started in 2006 & is populated by customers just like you.  Sadly, we often know what’s going on before CS.  😵‍💫

AT&T has now put banners on both the AT&T Forums and their formal outage page (but not for all users; https://www.att.com/outages/?source=ESsWCfCTA0000000L&wtExtndSource=cfm_Announcement_Outage).

However, signing up for alerts will probably not help if you are one of the many for which the page (once signed in) says there are no service problems.

Yep, saw the banners, too. But when I go to the U-verse outage site, it reports no TV outages in my area. Crazy.