Tutor

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7 Messages

Thursday, May 26th, 2016 10:54 PM

U-Verse STB causing slow 5Ghz wifi performance.

Every time I turn my U-Verse STB to watch TV, my family and I have noticed a huge drop off in the speed and performance of our 5Ghz wifi. I have tested this several times and it as it turns out, when the receiver is off, the wifi speed returns and when I turn it on I see >75% drop in speed. What is happening here? I've had the u-verse tv service for 2 days, but I'll have to cancel the service if i can't get this resolved. Help!!!

Accepted Solution

Official Solution

ACE - Expert

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36.9K Messages

9 years ago

The aforementioned router is a Wireless Router, right?

 

What is happening is that the Gateway routes IPTV multicast traffic down each port that requests it.  When the STB goes online and requests a channel, a multicast stream is begun out that Gateway port, it arrives at the switch and is multicast to all ports (unless the switch has IGMPv3 peeking, anyway) which includes the IPTV STB and your wireless router.  Your STB takes the multicast traffic and displays the video information.  Your Wireless Router receives the multicast traffic and, not knowing whether or not any wireless client is listening for it, sends it out the radio.  However, this is UDP multicast traffic, i.e. not TCP traffic that will be acknowledged and can be retried, so the Wireless Router goes into slow mode, dropping the traffic rate to a crawl.

 

Does that make sense?

 

UPDATE:

 

This is why the suggestion to totally isolate network and IPTV traffic.  When there's not a consumer router involved, there is really no need.  When there is a non-wireless router involved, then you are normally okay, so long as the IPTV traffic doesn't go through the router.  When there is a consumer wireless router/access point involved, then if the IPTV traffic arrives at the router, then you have an issue.

 

So, do not put a wireless router on the same dumb switch (and by this I mean anywhere in a tree of switches that connects back to the same Gateway port) as an IPTV client.  If your switches are smarter, then you have other options, e.g. VLANs, VLAN with tagging, or IGMPv3 snooping.

 

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Expert

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4.3K Messages

9 years ago

@Erwin.manlapaz   Do you have any wireless receivers?  If so, your 5Ghz is interferring w/the wireless receiver 5Ghz WAP. Smiley Surprised

 

Chris
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Tutor

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7 Messages

9 years ago

I do but they are all connected via CAT-5. Also, I don't have the WAP installed at my house.

Tutor

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7 Messages

9 years ago

Thank you for responding. I performed a speed test for both a wireless client as well as a wired client. With one STB on, the drop in speed for the wired speedtest was negligible. The drop in speed for the wireless speedtest was >75% of the result given when the STB is off. So clearly the STB creates some kind of interference in the 5Ghz band. The question now is will the technician (coming tomorrow) be able to address this issue successfully. Again, this is a non-starter for me and if the issue cannot be rectified, it would force me to cancel my TV service with AT&T.

ACE - Expert

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36.9K Messages

9 years ago

Are you using the U-verse Gateway to provide your 5.0 GHz Wi-FI signal, or your own router?

 

If your own router, explain how it and the STBs are connected to the U-verse Gateway.

 

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

9 years ago

I have three routers, all wired in bridge. The gateway provides DHCP only, no wifi. The STB's are connected to switches connected to the routers, all in different parts of the house. All the STB's obtain a valid IP and TV service is rendering normally.

ACE - Expert

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36.9K Messages

9 years ago

You might could get away with this if your routers are IPTV aware, e.g. those with ASUSWRT software can have ports that are configured to receive the IPTV multicast traffic which is then filtered from the other ports and the Wi-Fi Radio.

 

But better would be to relegate the IPTV set tops to their own switch (or VLAN).

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Tutor

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7 Messages

9 years ago

The STB in question is connected to a netgear (blue box) switch, which is connected to a wall jack which leads to master closet where it's plugged into another netgear switch and then into the uverse gateway. No traffic to/from the STB is routed thru a 2nd router, but the performance hit on the 5Ghz band remains the same. Is it possible to assume that when the STB is turned on that it is creating some kind of interference to the 5Ghz band? The STB and router are about 3 feet from each other.

ACE - Expert

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36.9K Messages

9 years ago

What else is connected to that switch?

 

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

9 years ago

The aforementioned router is connected to the switch in that part of the house, with the switch itself directly connected to the wall jack. That drop goes into master closet, into another switch, and then into the uverse gateway. No STB traffic is routed thru a 2nd router.

Tutor

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7 Messages

9 years ago

That makes sense. Would the scenario you describe affect other wireless AP's in the house as well? I have turned on the STB, gone to a different part of the house which is handled by a different wireless router and performed the same speedtest and I did not experience a performance hit. Would all IP's be affected by the multicast traffic?

ACE - Expert

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36.9K Messages

9 years ago

I don't have a good handle on what you mean by "I have three routers, all wired in bridge."

 

If all your routers are directly (or indirectly) connected to the same switch, which is in turn connected to the Gateway, then they will all experience the same issue when any STB anywhere in that tree starts viewing live content.  If they are connected to different ports on the Gateway, then they should only have issues when IPTV on their port goes active.

 

Note, however, that when any STB starts viewing live content that the DVR will also request the same multicast feed, thus any wireless router connected to the same Gateway "leg" as the DVR would experience issues as well, even if not connected to the Gateway "leg" where the STB is connected.

 

 

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