Community Support

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3K Messages

Wednesday, November 1st, 2017 7:51 PM

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U-Verse Streaming, Guide Info and DVR Management no longer Available via Website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Associated Member

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33 Messages

7 years ago

www.uverse.com was discontinued on Nov. 1st, 2017. If you wish to view streaming content, you can do so though the UVerse mobile app on your phone or tablet.

*I am a trusted partner that is associated with DIRECTV, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Contributor

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1 Message

7 years ago

 

folks I hate to break the news to you.  But the real reality is that  uverse and your concerns as a customer are not at the top of ATT's  priority list right now.

 

They have moved call center technical assistance over seas to outsource call centers.  You can't understand the reps well, they don't understand what your saying. Worst I strongly suspect the reps are using fake american names.  I read about that on the net.   Listen to the accents when you call in with every single one of them and the lack  of english semantics.

 

They also don't consider uverse thier priority.  Do some searches. read about it on the net. They no longer consider it cost feasable to keep laying fiber optics. Their interests are direct tv satellite and the time warner merger.

 

their just holding onto uverse at the lowest cost options possible.  

 

Its a reality. It's a good service. But beyond whats on your screen don't expect too much.

 

 

Contributor

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1 Message

7 years ago

Totally agree, I wanted to set up a recording from my PC and could not.  Why allow it on one platform and not all?? Today's world is to add functionality be platform independent!! What happened ATT??????
I can't download the Uverse app on my phone because all my storage is taken up by ATT apps I can't uninstall!!!

Contributor

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1 Message

7 years ago

NOT A GOOD MOVE TO REMOVE THE ABILITY TO ACCESS VIDEOS ON PC'S.  HOW IS MANAGING THE STORE??  

Tutor

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1 Message

7 years ago

ATT fails to comprehend how users use their products. When programming a DVR I want to type the name in a search field. Now I can't. typing on a phone is more hassle and frankly this STINKS. I want the guide back. It was easy to scroll and easy to program the DVR. Not everyone has a tablet or a phone with extra space for apps. 

 

Give us the  guide back! 

Tutor

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6 Messages

7 years ago

i USE TO BE ABLE TO GO TO att ACOUNT AND  ( MANAGE MY DVR) BUT THAT DISAPPEARED.

Tutor

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6 Messages

7 years ago

It does not work.  After downloading and then launch  a window  says the the windows app has been retired

ACE - Expert

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28.3K Messages

7 years ago

It doesn't say anything about a Windows app.....

 

Smartphones, tablets, and wearables
The U-verse app can be found in Apple iTunes, Google Play, and Amazon app stores. Or, you can download the app straight to your smartphone by texting the word Mobile to 3421.

  • iPhone/iPad/iTouch (iOS 9.3 and above)
  • Apple Watch
  • Android smartphones and tablets (OS 4.1 and above)
  • Android Wearables (Android Wear OS)
  • Amazon Fire TV devices

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

7 years ago

Thank you for your advice.  I did  chat at ATT several times the last few weeks.  I finally chat with a knowledgeable  person and learned the PC DVR management has been discontinued.  Only some tablets and smart phones can do the AP.  Thank you again.

ACE - Professor

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1.5K Messages

7 years ago

Basically only Windows tablets and smartphones (fwiw) are left out in the cold. Android, FireOS, and iOS are all covered. 

For many though this is not good enough as use of UVERSE.com was both preferred and a necessity. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

7 years ago

Many customers want the the Uverse guide service back. 

A computer screen is much easier to use than a cell phone display.

A computer keyboard is easier to type on than a cell phone.

If I want to look up a movie, it is much easier to do it on my computer.

Plus, I don't need to get my glasses to use my computer.  

 

What is AT&T thinking?

Mentor

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16 Messages

7 years ago

Who/where can we contact to get results? I have a feeling they never read this forum. No one ever answers. The foriegners I call don't even know what I am talking about. Managers never call back.

 

Is there some way we can ban together and get action?

 

Thanks!

ACE - Expert

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36.9K Messages

7 years ago


@captrc wrote:

Who/where can we contact to get results? I have a feeling they never read this forum. ...


You can send a private message to @ATTHelpForums and let them know how you feel.  It may make an impact on their future direction, though II am afraid that this horse has left the barn for good.

 

 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

7 years ago

I don't use Win 10, I use Linux. Guess I have to cancel my Uverse now and switch to Xfinity so I can stream again???

 

ACE - Professor

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1.5K Messages

7 years ago

Xfinity has a service equivalent to what was uverse.com. There's a "go" subset of networks which can be streamed away from home network.

 

No Linux box here, but be aware most streams still require either Adobe flash or microsoft silverlight.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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