Tutor
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8 Messages
U-Verse TV
I have been trying for weeks unsuccessfully to get U-verse TV. I have the high-speed internet and the technician that installed it said I have optimal signal strength for the TV service and to call back to add it. However for weeks I've talked to so many people (foreigners) who keep telling me the service is unavailable! My neighbor right next door on the same side of the street has it. They technician said they can validate the address. I have unsuccessfully been validated, escalated and still, no one can help me! I love my AT&T wireless service and the customer support. But the u-verse team is horrible and AT&T has dropped the ball on assistants get customers in the same position as me. My mom had the same problem in her senior apartments, other people in her building had it but they told her she couldn't several times. Not sure how but she finally got through to some one. Any suggestions?
ATTU-verseCare
Community Support
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865 Messages
10 years ago
Hi @YoHay15,
Thank you for your interest in U-verse TV service. I would be happy to see what can be done about getting you service. I will be sending you a private message to gather more information.
-David T
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YoHay15
Tutor
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8 Messages
10 years ago
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browndk26
ACE - Professor
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839 Messages
10 years ago
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ATTU-verseCare
Community Support
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865 Messages
10 years ago
Hi,
Sorry for not sending the initial response back. I received your message yesterday, and as browndk26 stated, I am working with my team to research this issue. I was hoping to get some feedback before relaying a message, and I apologize about not acknowledging your message. I am doing everything I can to get you service, and I will keep you posted as I get more information.
-David T
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YoHay15
Tutor
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8 Messages
10 years ago
From: ATTU-verseCare
Sent: 04-17-2015 8:36:09 AM
Hi,
I have heard back from my team, and they informed me that the facilities are currently not available to extend the TV service to you. I apologize about this. We are always expanding our service, so I am hoping we will be able to provide you with service in the future.
Thank you,
David T
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YoHay15
Tutor
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8 Messages
10 years ago
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aviewer
Expert
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3.2K Messages
10 years ago
There are many people in your situation & it must be very painful.There are two items here that do make sense.
First, i fit is distance that is a problem there must be a cutoff point. There must be many analogies. ONe that comes tomind is walking up to the top edge of a sheer cliff. The next step is only one step, but not possible.
The second is the availability of ports in the VRAD. If it is full, it is full. Think of not getting a seat on the flight you desperately want .
If you are close enough for pair bonding, the extra pair might mnot be available.
It is painful, but not fantasy. Just a little vague.
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YoHay15
Tutor
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8 Messages
10 years ago
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YoHay15
Tutor
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8 Messages
10 years ago
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YoHay15
Tutor
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8 Messages
10 years ago
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YoHay15
Tutor
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8 Messages
10 years ago
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mibrnsurg
Expert
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4.3K Messages
10 years ago
Here's a post from @my thoughts about facilities issues:
https://forums.att.com/t5/U-verse-Account-Questions/att-uverse-installation/m-p/4204979#M30544
Close to what @aviewer was stating. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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