Tutor
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6 Messages
watching a tv show or recording and the picture sudddenly freezes
we will be watching one of our tv's and the picture will suddenly freeze.
Tutor
•
6 Messages
we will be watching one of our tv's and the picture will suddenly freeze.
DIRECTVhelp
Community Support
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255K Messages
7 years ago
Good morning @BarbyS,
I am sorry to hear this is happening with your U-verse service. I would love to look into it!
Our Troubleshoot & Resolve Tool here is a great resource to see where the issue is stemming from. Please log in to your U-verse account and click TV drop down then the service you are having issues with and choose option TV Picture Issues this will have you go through a detailed and step by step option.
Also, is this happening is this a recent problem? Is this happening to all the channels or a specific one?
Please let me know so I can further assist. Have a great day!
Linda, AT&T Community Specialist
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BarbyS
Tutor
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6 Messages
7 years ago
Hi, Linda,
Yes it is a recent problem (don't you keep a log of when and why people
call in?)
It does happen on all channels and on recordings.
It happened during a recording almost right after we spoke to the
technician last evening (after he guaranteed it would not happen again
because he reloaded the software on our box), but we were too exhausted (as
he kept asking the same questions over and over) to call.
Thank you,
Barbara and Greg (BarbyS)
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DIRECTVhelp
Community Support
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255K Messages
7 years ago
Hello @BarbyS,
Thank you for the response back. I would like to report you are having issues and look into possible issues with U-verse and look further into it. In order to report your issues I will be sending over a private message to your Forums Inbox. Please be on the lookout for it!
Thank you for your time!
Linda, AT&T Community Specialist
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BarbyS
Tutor
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6 Messages
7 years ago
Hi Linda,
I got your private message but it says not to reply to it as ATT would not
get it.
Barbara
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BarbyS
Tutor
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6 Messages
7 years ago
That is correct.
Barbara
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skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
This is a PUBLIC message board. Please do not post your full name and/or account number.
I have notified the mods that you were unable respond to PMs from ATTCares.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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JefferMC
ACE - Expert
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36.9K Messages
7 years ago
@BarbyS, did you perhaps get that Private Message as an e-mail? Or did you come back to the community forums and click on the envelope to read it?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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BarbyS
Tutor
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6 Messages
7 years ago
I got a private message sent to my email.
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BarbyS
Tutor
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6 Messages
7 years ago
Was that a scam?
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skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
The email is a NOTIFICATION that you have a Private Message on these forums.
Check the white envelope at the top right of this page to access the private message. You should be able to respond to it.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DIRECTVhelp
Community Support
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255K Messages
7 years ago
Hello @BarbyS,
I am sorry to hear you are having issues replying to my private message! I will be sending over a new one.
Linda, AT&T Community Specialist
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